Field Service Engineer (South of England, UK)

This position is responsible for providing customers with field technical support for Badger Meter’s product portfolio and ensuring issues are resolved to the satisfaction of the customer. You will provide necessary technical training and assistance, system pre-installation planning with the customer, and other special sales support projects and activities as required. You will be working on the full range of water quality monitors, fixed gas detection monitors, and flow meters. Full and comprehensive product training will be provided, so applicants are welcome from Service Engineers from a broad array of backgrounds and industry sectors. This is a field-based role with a territory covering the UK and Ireland (some travel overseas may also be required). We are ideally looking for candidates based in the South of England (Oxford, Buckinghamshire, and North-West of London). This role is home-based and will involve travelling to customer sites throughout the region, ensuring that the highest levels of customer service are maintained at all times.

Job Duties

• Provide field technical support for customers and calibration services.
• Installation and commissioning of new systems and upgrades of existing systems.
• Perform field training for customers either onsite or using internet-based methods.
• Perform internal training and testing when new products or significant changes occur in existing products.
• A passion for excellent customer support with a personable approach and the ability to communicate at all levels to develop long-standing customer relationships.
• Analysis of measurement data.
• Software supported documentation and tracking of support cases & projects.
• Provide feedback to corporate training group on training materials such as guides and quick reference cards and to Marketing and Technical Support for purposes of resolving customer issues.
• Remain proficient and up to date in meter and system technology including software, both with Badger Meter products and competitive product offerings.
• Respond to customer requests and questions in a timely manner, communicating effectively to both internal and external customers.
• Managing offsite administration duties such as effective stock control, remote technical support, and relevant customer-facing document production.
• Working to industry procedures and complying with industry codes of practice and the Company quality management system.
• Handling of repairs and global RMA process.
• Ability to assemble custom Blue Edge solutions.

Education and Experience

Suitable candidates for this role will need to possess a qualification in Electrical / Electronics / Engineering and have gained experience working in a customer-facing field service or technical support environment. Minimum 1-3 years of experience servicing analytical equipment. Some knowledge of the water industry is an advantage, but not essential as training will be provided. Professional experience including customer contact especially for service & commissioning.

Qualifications

• Previous field service experience in the electro-mechanical field.
• Flexibility and the ability to respond well to change and pressure and a methodical approach to problem-solving and troubleshooting.
• A passion for excellent customer support with a personable approach and the ability to communicate at all levels to develop long-standing customer relationships.
• Good knowledge of Microsoft operating platforms (Word, Excel, and Outlook).
• Ability to work as part of a team as well as independently.
• Able to deliver a high level of customer care.
• Willing and able to travel 5 days per week, Monday to Friday with some staying away.
• Good English skills, both verbal and written.

Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.

Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.

Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Competitive salary range, based on experience and qualifications. 25 days of annual leave, plus 8 bank holidays. 12 weeks of fully paid sick leave. Auto-enrolment pension scheme with a salary sacrifice option. Private medical insurance, including dental and optical coverage. Group life insurance for added peace of mind. Access to an Employee Assistance Programme, provided by Headspace. Hybrid working options, supporting flexibility and work-life balance. Participation in the Cycle to Work scheme. Annual health checks to support employee wellbeing. Company-sponsored social events are held annually.

Additional information

Type of Contract: Full-time (40 hours). Workplace type: Remote - This is a field-based role with a territory covering the UK and Ireland (some travel overseas may also be required).

Location: Badger Meter UK Limited | Unit 1&2 Gatehead Business Park | Delph New Road | Delph | Saddleworth | England | OL3 5DE.

At Badger Meter, we see diversity and inclusion in all its dimensions as a strength of our globally operating organisation. As an equal opportunity employer, we make our personnel decisions regardless of gender identity, ethnicity, religion and belief, age, sexual orientation, national origin or disability.