Field Service Engineer (London, UK)

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 120 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Every employee at Badger Meter is an important part of our success. We are committed to building a workplace where we shape a more sustainable future, celebrate differences, empower voices, and encourage fresh ideas that drive innovation.

What You Will Contribute:

This position is responsible for providing customers field technical support for Badger Meter’s product portfolio and ensuring issues get resolved to the satisfaction of the customer. You will provide necessary technical training and assistance, system pre-installation planning with the customer, and other special sales support projects and activities as required.

Job Duties:

• Provide field technical support for customers and calibration services
• Perform field training for customers either onsite or using internet-based methods
• Perform internal training and testing when new products or significant changes occur in existing products
• Analysis of measurement data
• Software supported documentation and tracking of support cases & projects
• Provide feedback to corporate training group on training materials such as guides and quick reference cards and to Marketing and Technical Support for purposes of resolving customer issues
• Remain proficient and up–to-date in meter and system technology including software, both with Badger Meter products, and competitive product offerings
• Respond to customer requests and questions in a timely manner, communicating effectively to both internal and external customers
• Handling of repairs and global RMA process
• Ability to assemble custom Blue Edge solutions

Education and Experience:

• Completed technical education or Bachelor’s degree in mechatronics, chemistry, environmental engineering or water management
• First professional experience including customer contact especially for service & commissioning

Qualifications:

• Fluent in English
• Preferably experience and knowledge in measurement, automation & process control
• Intermediate knowledge of Microsoft Office and CRM software
• High customer orientation & social competence
• Strong communication skills
• Transparent, structured and pro-active way of working incl. documentation
• Interdisciplinary thinking, problem-solving skills and creativity

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Benefits:

• Competitive salary range, based on experience and qualifications
• 25 days of annual leave, plus 8 bank holidays
• 12 weeks of fully paid sick leave
• Auto-enrolment pension scheme with a salary sacrifice option
• Company-wide bonus scheme
• Private medical insurance, including dental and optical coverage
• Group life insurance for added peace of mind
• Access to an Employee Assistance Programme, provided by Headspace
• Hybrid working options, supporting flexibility and work-life balance
• Participation in the Cycle to Work scheme
• Annual health checks to support employee wellbeing
• Company-sponsored social events are held annually.

At Badger Meter, we see diversity and inclusion in all its dimensions as a strength of our globally operating organisation. As an equal opportunity employer, we make our personnel decisions regardless of gender identity, ethnicity, religion and belief, age, sexual orientation, national origin or disability.

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