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- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a supportive team in a fun and flexible environment.
- Benefits: Enjoy competitive pay, staff discounts, and access to wellbeing resources.
- Other info: Flexible 30-hour contract with opportunities for growth and training.
- Why this job: Be yourself while making a real difference in customers' experiences.
- Qualifications: Strong cash handling experience and excellent communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Wigan Club offering a 30 hour contract which is fully flexible over 7 days, including evenings and weekends. Please note you must have strong cash office experience for this role.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Cash office experience required.
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant- Treasurer in Wigan employer: Bada Bingo
Contact Detail:
Bada Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- Treasurer in Wigan
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Customer Assistant.
✨Tip Number 2
Practice your people skills! Since this role is all about building rapport with customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories!
✨Tip Number 3
Show off your cash handling experience! Make sure to highlight any relevant experience you have with cash offices or handling money. This is key for the role, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the Customer Assistant role.
We think you need these skills to ace Customer Assistant- Treasurer in Wigan
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Highlight Your Experience: Make sure to emphasise your cash office experience and any customer service roles you've had. We’re looking for those standout moments where you went above and beyond for customers!
Tailor Your Application: Read the job description carefully and tailor your application to match. Use similar language and highlight how your skills align with what we’re looking for in a Customer Assistant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bada Bingo
✨Know Your Cash Office Stuff
Since strong cash office experience is a must for this role, make sure you brush up on your cash handling skills. Be ready to discuss your previous experiences with cash management and any challenges you've faced. This will show that you're not just familiar with the process but also capable of handling it under pressure.
✨Show Off Your People Skills
As a Customer Assistant, building rapport with customers is key. Prepare examples of how you've provided exceptional service in past roles. Think about specific situations where you went above and beyond to help someone, as this will highlight your people skills and commitment to customer satisfaction.
✨Flexibility is Key
This role requires you to be flexible across various tasks. During the interview, express your willingness to take on different responsibilities, from front of house to kitchen duties. Share instances where you've adapted to changing situations or taken on new challenges, as this will demonstrate your versatility.
✨Understand the Company Culture
Familiarise yourself with the company's values and culture, especially their focus on caring for people. Be prepared to discuss how your personal values align with theirs. Showing that you genuinely want to be part of a supportive environment will resonate well with the interviewers.