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- Tasks: Support the General Manager in delivering exceptional customer service and brand strategy.
- Company: Join Buzz Bingo, a dynamic and passionate team dedicated to creating memorable experiences.
- Benefits: Competitive salary, 5 weeks annual leave, staff discounts, and mental wellbeing support.
- Other info: Flexible hours, travel required, and opportunities for professional growth.
- Why this job: Be part of a vibrant community that values connection and celebrates success.
- Qualifications: Experience in managing teams and a strong focus on customer service.
The predicted salary is between 30000 - 35000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join the team at Buzz Bingo, supporting one of our West Yorkshire clubs either Leeds, Wakefield, Bradford or Barnsley. This is a full-time position, working 44 hours per week across 7 days, and requires full flexibility to work during all opening hours. Although you’ll be based at one of our clubs, you will be expected to travel and provide cover, so a willingness to travel at short notice is essential, paying up to £35,000 depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Life Assurance
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Assist the General Manager to implement the brand strategy flawlessly at a local level
- Deputise for the General Manager in all operational aspects of the Club
- Seek opportunities to recognise and appreciate those that go the extra mile
- Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide input to the club’s local strategic plan on a trimester basis
- Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Have a highly visible presence in all areas of the club at peak trading times
- Effectively manage the team in their day‑to‑day activities by directing, delegating, coaching, and supporting as required
- Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
- Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- A relentless focus upon customer service standards with strong attention to detail
- Self‑aware and welcomes constructive feedback
- Committed to your own and others’ development
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
Applicants must be 18+
Deputy General Manager in Wakefield employer: Bada Bingo
Contact Detail:
Bada Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Wakefield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Buzz Bingo. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Buzz Bingo’s values and culture. Think about how your experience aligns with their mission to be the Nation’s No 1 Choice for Bingo. Show them you’re not just another candidate!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements in customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Deputy General Manager in Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight your experience in customer service and team management, as these are key aspects of the job. We want to see how you can bring your unique skills to Buzz Bingo!
Show Your Passion: Let your enthusiasm for the Bingo industry shine through in your application. Share why you love Bingo and how you believe it brings people together. We’re all about that spirit of connection, so show us how you fit into that vision!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Bada Bingo
✨Know the Buzz Bingo Brand
Familiarise yourself with Buzz Bingo's brand values and mission. Understand how they aim to be the Nation’s No 1 Choice for Bingo and think about how you can contribute to that vision as a Deputy General Manager.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this role heavily focuses on creating a remarkable customer journey.
✨Demonstrate Flexibility and Team Management
Be ready to discuss your experience in managing teams and how you handle flexibility in a fast-paced environment. Buzz Bingo values adaptability, so share instances where you successfully managed staff deployment and maintained service levels during peak times.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. This could include inquiries about the club's local strategic plan or how they measure KPI performance. It shows your genuine interest in the role and helps you understand their expectations better.