At a Glance
- Tasks: Provide exceptional customer service and build relationships in a fun environment.
- Company: Join a supportive team at MedwayClub, where you can be yourself.
- Benefits: Enjoy 4 weeks annual leave, staff discounts, and mental wellbeing support.
- Other info: Dynamic role with opportunities for growth and recognition.
- Why this job: Make a real impact while working flexible hours and learning new skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 10 - 13 € per hour.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Medway Club offering a 16-hour contract. For this role, you must be available to work evenings from 5pm until 11pm. This role also includes every Saturday (this will include shifts from 10am onwards). We are looking for full evening availability and allocated days will change from week to week.
The Role You’ll Play
As a Customer Assistant, you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part-time Colleagues)
- Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+.
Customer Assistant in Rochester employer: Bada Bingo
At MedwayClub, we pride ourselves on fostering a supportive and inclusive work environment where you can truly be yourself. As a Customer Assistant, you'll benefit from comprehensive training, mental wellbeing resources, and a strong emphasis on employee recognition, all while enjoying flexible working hours and a generous staff discount. Join us to not only enhance your customer service skills but also to grow personally and professionally in a vibrant community-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Rochester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Customer Assistant.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples where you've gone above and beyond for someone. Share these stories during your chat to show you're a perfect match.
✨Tip Number 3
Be flexible and open-minded! The job requires you to adapt to different tasks, so highlight your willingness to take on various roles. Show them you’re ready to jump in wherever needed!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team as a Customer Assistant.
We think you need these skills to ace Customer Assistant in Rochester
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how it relates to our values at StudySmarter.
Show Your Flexibility:Since the role requires flexibility with shifts, mention your availability clearly. Let us know how you can adapt to changing schedules and your willingness to take on various tasks around the club.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bada Bingo
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise being yourself and supporting personal growth, think about how your own values align with theirs. This will help you demonstrate that you’re a great fit for their team.
✨Showcase Your People Skills
As a Customer Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and adaptability, as these are crucial in a face-to-face role.
✨Be Ready for Flexibility
Since the role requires flexibility in tasks and working hours, be prepared to discuss your availability and willingness to adapt. Mention any previous experiences where you successfully managed changing schedules or responsibilities, showing that you can handle the dynamic nature of the job.
✨Understand the Importance of Safety
Familiarise yourself with the concept of a Safer Gambling Environment, as it’s a key responsibility in this role. Be ready to discuss how you would ensure safety and compliance while providing excellent customer service. This shows that you take the role seriously and are committed to the well-being of both customers and colleagues.
