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For Companies At a Glance
- Tasks: Conduct risk assessments and investigate fraudulent activities to ensure player safety.
- Company: Join a forward-thinking team dedicated to ethical gaming practices and player protection.
- Benefits: Enjoy remote work options, mental wellbeing apps, and generous annual leave.
- Other info: Be part of a passionate team with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fast-paced environment while shaping safer gambling practices.
- Qualifications: Experience in Player Protection and knowledge of key regulations are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Player Protection Officer
Location: Hybrid
Department: Risk & Compliance
Type: Full-time
Salary: Up to £30,000 per annum plus annual bonus (depending on company performace)
Do you have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!
Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.
In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
What You’ll Be Doing
- Conducting risk assessments and forensic profiling of customer accounts
- Investigating escalated cases of fraudulent activity and suspicious behaviour
- Engaging with customers to understand their circumstances and ensure safe play
- Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
- Maintaining accurate records and completing Suspicious Activity Reports (SARs)
- Collaborating with retail and digital teams to create a seamless safer gambling experience
- Presenting findings to senior governance meetings and contributing to policy improvements
What You’ll Bring
- Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
- Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
- Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
- Excellent communication skills and the ability to handle sensitive conversations with empathy
- A sharp eye for detail and a proactive, investigative mindset
- Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
- Ability to work independently and as part of a remote team
Desirable Extras
- ICA Certificate in KYC, CDD, or AML
- Experience compiling reports and presenting findings to senior stakeholders
Why You’ll Love It Here
- You’ll be part of a passionate team that puts player safety at the heart of everything
- You’ll have the opportunity to shape safer gambling practices and drive real change
- You’ll work in a supportive, collaborative environment with room to grow
Ready to make a difference? Apply now and help us protect what matters most.
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Player Protection Officer employer: Bada Bingo
Contact Detail:
Bada Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Protection Officer
✨Tip Number 1
Familiarise yourself with the key regulations mentioned in the job description, such as POCA, TACT, and the Gambling Act. Understanding these will not only help you in interviews but also demonstrate your commitment to player protection.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've conducted risk assessments or investigations in previous roles. Be ready to discuss specific cases where your actions made a positive impact.
✨Tip Number 3
Practice your communication skills, especially in handling sensitive conversations. You might want to role-play scenarios where you engage with customers about their gambling habits to show your empathetic approach.
✨Tip Number 4
Network with professionals in the iGaming or finance sectors to gain insights into current trends and challenges in player protection. This can provide you with valuable information to discuss during your interview.
We think you need these skills to ace Player Protection Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Player Protection Officer. Familiarise yourself with key regulations such as POCA, TACT, LCCP, GDPR, and the Gambling Act, as these will be crucial in your application.
Tailor Your CV: Highlight your relevant experience in player protection or similar regulated environments. Emphasise your analytical skills, communication abilities, and any hands-on experience with Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for safeguarding players and ethical gaming practices. Use specific examples from your past experiences to demonstrate how you can contribute to the team and the company's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is essential for the role of Player Protection Officer.
How to prepare for a job interview at Bada Bingo
✨Understand the Regulations
Familiarise yourself with key regulations such as POCA, TACT, LCCP, GDPR, and the Gambling Act. Being able to discuss these in detail will show your knowledge and commitment to player protection.
✨Showcase Your Analytical Skills
Prepare examples of how you've conducted risk assessments or investigations in previous roles. Highlight your analytical mindset and how it has helped you identify and mitigate risks effectively.
✨Demonstrate Empathy in Communication
Since this role involves handling sensitive conversations, practice articulating your thoughts with empathy. Be ready to discuss how you've approached difficult conversations in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential situations you might face as a Player Protection Officer and how you would handle them.