At a Glance
- Tasks: Provide exceptional customer service and build relationships in a fun environment.
- Company: Join a supportive team at a vibrant Nottingham Club.
- Benefits: Flexible hours, mental wellbeing apps, staff discounts, and training opportunities.
- Other info: Great career growth potential and a dynamic work atmosphere.
- Why this job: Be yourself while making a real difference for customers every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Nottingham Club offering a 16-20 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant in Nottingham employer: Bada Bingo
Join our Nottingham Club as a Customer Assistant, where you can truly be yourself while providing exceptional service to our valued customers. We pride ourselves on a supportive work culture that encourages personal growth and offers flexible hours, comprehensive training, and a range of wellbeing benefits, including access to mental health resources and generous holiday options. With a focus on employee recognition and development, we ensure that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Customer Assistant.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, try role-playing with a friend or family member. Show off your ability to connect and communicate effectively.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've provided excellent customer service. This will show them you’re not just a people person, but someone who goes above and beyond.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team as a Customer Assistant.
We think you need these skills to ace Customer Assistant in Nottingham
Some tips for your application 🫡
Be Yourself:When you’re writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how you can bring that experience to our team.
Show Your Passion:We love candidates who are genuinely excited about helping others. Share examples of how you’ve gone above and beyond for customers in the past, and let us know why you’re passionate about providing exceptional service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bada Bingo
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise being yourself and supporting personal growth, think about how your own values align with theirs. Be ready to share examples of how you’ve thrived in similar environments.
✨Showcase Your People Skills
As a Customer Assistant, your ability to connect with customers is key. Prepare specific examples of times when you provided exceptional service or built rapport with someone. This will demonstrate that you’re not just a people person, but also someone who goes above and beyond.
✨Be Ready for Flexibility Questions
Since the role requires flexibility across various tasks, be prepared to discuss how you handle changing situations. Think of instances where you adapted quickly to new responsibilities or challenges, and share those stories during your interview.
✨Understand the Importance of Safety
The company values a safer gambling environment, so it’s crucial to show that you understand this responsibility. Familiarise yourself with their policies and be ready to discuss how you would ensure safety and compliance while providing excellent customer service.
