At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant hospitality team that values your individuality and growth.
- Benefits: Enjoy mental wellbeing apps, training opportunities, and generous staff discounts.
- Other info: Flexible evening hours with great career development potential.
- Why this job: Be yourself while making a real difference in customers' experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 10 - 12 £ per hour.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Northampton Club offering a 9-hour contract working evenings. Please ensure you are available for Thursday and Friday evenings between 5pm and 10.30pm when applying.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Evening Customer Assistant — Hospitality & Service Pro in Northampton employer: Bada Bingo
Join our vibrant Northampton Club as an Evening Customer Assistant, where you can truly be yourself while delivering exceptional service. We pride ourselves on a supportive work culture that fosters personal and professional growth, offering extensive training opportunities and a range of benefits including mental wellbeing support, generous leave, and employee recognition schemes. With a focus on teamwork and customer care, you'll find a rewarding environment that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Customer Assistant — Hospitality & Service Pro in Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Customer Assistant.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Be flexible and show your willingness to learn! Highlight your adaptability during the interview. Mention how you’re keen to take on various tasks across the Club, from front of house to the bar area.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to be part of our supportive environment.
We think you need these skills to ace Evening Customer Assistant — Hospitality & Service Pro in Northampton
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to creating a welcoming environment for our customers.
Show Your Flexibility:Since the role requires flexibility across various tasks, mention any experiences where you've adapted to different roles or responsibilities. This will show us that you're ready to jump in wherever needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bada Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is key. During the interview, share specific examples of how you've built rapport with customers in previous roles. This will demonstrate that you genuinely care about providing exceptional service.
✨Know the Company Culture
Familiarise yourself with the company's values and culture. They want someone who can be themselves at work, so think about how your personality aligns with their ethos. Mention any relevant experiences that showcase your adaptability and willingness to learn.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Prepare for scenarios where you might need to handle difficult customers or unexpected situations. Practising these responses will help you feel more confident during the interview.
✨Highlight Flexibility and Teamwork
The role requires flexibility across various tasks, so be ready to discuss your experience in multi-tasking and working as part of a team. Share examples of how you've successfully collaborated with colleagues to achieve common goals, especially in a fast-paced environment.
