At a Glance
- Tasks: Provide exceptional customer service and support in various areas of the club, including the kitchen.
- Company: Join a supportive team that values your individuality and growth.
- Benefits: Flexible hours, mental wellbeing support, training opportunities, and generous staff discounts.
- Other info: Great career development opportunities and a vibrant workplace culture.
- Why this job: Be part of a fun environment where you can connect with people and make a difference.
- Qualifications: Previous kitchen experience and strong customer service skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Motherwell Club offering a 25-hour contract which is fully flexible over 7 days, including evenings and weekends, and includes working in the kitchen, so previous kitchen experience is required.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Kitchen experience is required.
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant - Kitchen in Motherwell employer: Bada Bingo
At our Motherwell Club, we pride ourselves on fostering a supportive and inclusive work environment where you can truly be yourself. As a Customer Assistant, you'll benefit from flexible working hours, comprehensive training opportunities, and a strong focus on employee wellbeing, including access to mental health resources and a generous holiday scheme. Join us to not only enhance your skills in a dynamic kitchen setting but also to be part of a team that values exceptional customer service and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Kitchen in Motherwell
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your kitchen experience and customer service skills.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Assistant - Kitchen in Motherwell
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Highlight Your Experience:Make sure to mention any previous kitchen or customer service experience you have. We love seeing how your background aligns with the role, so share specific examples of how you've gone above and beyond for customers.
Tailor Your Application:Read the job description carefully and tailor your application to match. Use similar language and highlight the skills and experiences that are most relevant to the Customer Assistant role at our Motherwell Club.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bada Bingo
✨Know Your Kitchen Stuff
Since kitchen experience is a must for this role, brush up on your culinary skills and be ready to discuss your previous kitchen roles. Think about specific tasks you’ve handled, like food safety practices or how you’ve contributed to a team in a busy kitchen environment.
✨Show Off Your People Skills
As a Customer Assistant, building rapport with customers is key. Prepare examples of how you've provided exceptional service in the past. Maybe share a story where you turned a negative customer experience into a positive one – it’ll show you care!
✨Flexibility is Key
This role requires you to be adaptable across various tasks. Be ready to discuss times when you’ve had to switch gears quickly or take on different responsibilities. Highlight your willingness to help out wherever needed, whether it's in the kitchen or front of house.
✨Understand the Company Culture
Familiarise yourself with the company’s values and benefits, like their focus on mental wellbeing and employee recognition. During the interview, express how these align with your own values and why they matter to you. It shows you’re not just looking for any job, but that you genuinely want to be part of their team.
