At a Glance
- Tasks: Lead multiple clubs, ensuring exceptional customer service and achieving financial targets.
- Company: Buzz Bingo, a vibrant and dynamic leisure company.
- Benefits: Up to £50,000 salary, 5 weeks annual leave, and staff discounts.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Join a fun team and make a real impact in the leisure industry.
- Qualifications: Experience in customer service and management in leisure or retail.
The predicted salary is between 45000 - 50000 € per year.
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo in Cheshire and surrounding areas. This is a bench role, meaning you’ll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 depending on experience.
The Role You’ll Play
As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
Your Responsibilities as Part of Our Team
- Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
- Implement centrally generated brand strategy flawlessly at a local level
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Formulate the Club’s local strategic plan
- Effectively communicate the Club and company strategy to the team
- Provide clarity of performance expectations through regular feedback and performance reviews for the team
- Recruit and retain a team that deliver outstanding customer service and retail standards
- Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
- Ensure that the team critically evaluate the feedback received from all Customers and respond to this
- Have a highly visible presence in all areas of the Club at peak trading times
- Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards
- Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
- Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
- You bring business awareness to decision making and understand the commercial drivers of the business
- A relentless focus upon customer service standards with strong attention to detail
- A flexible approach to managing, motivating and influencing
- Effectively involves the team in maintaining standards and solving problems
- Self-aware and welcomes constructive feedback
- You are prepared to make tough people decisions
- Committed to your own and other's development
- You are able to manage and drive new initiatives through others
- Keep the focus on customer service even when under pressure and show resilience
- You consistently invite and respond to customer feedback
- A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws
Applicants must be 18+
General Manager Bench in London employer: Bada Bingo
At Buzz Bingo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. As a General Manager in Cheshire, you'll enjoy competitive benefits including a comprehensive wellbeing app, generous annual leave, and opportunities for professional growth through our Buzz Learning platform. Join us to lead a passionate team in delivering outstanding customer service while enjoying the flexibility of working across multiple clubs in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Bench in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality industry. Attend local events or join online groups where you can meet people who might know about openings at Buzz Bingo or similar companies.
✨Tip Number 2
Prepare for those interviews! Research Buzz Bingo’s brand values and think about how you can demonstrate your experience in delivering exceptional customer service. Be ready to share specific examples of how you've led teams to success.
✨Tip Number 3
Show your flexibility! Since this is a bench role, highlight your adaptability in previous positions. Talk about times when you’ve successfully managed multiple locations or teams, and how you thrived under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Buzz Bingo team and ready to hit the ground running.
We think you need these skills to ace General Manager Bench in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your experience in customer service and profit delivery, as well as any relevant achievements in the leisure or hospitality industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this bench role. Mention your flexibility and ability to manage multiple locations, and don’t forget to show off your passion for exceptional customer service.
Showcase Your Leadership Skills:As a General Manager, you'll be leading a team, so make sure to highlight your leadership experience. Share examples of how you've motivated teams and driven performance in previous roles. We love seeing candidates who can inspire others!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Bada Bingo
✨Know the Buzz Bingo Brand
Before your interview, dive deep into understanding Buzz Bingo's brand values and customer service standards. Familiarise yourself with their mission and how they implement their brand strategy at a local level. This will help you demonstrate your alignment with their goals and show that you're ready to lead the team effectively.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, improved performance, or enhanced customer service. Be ready to discuss how you would handle tough decisions and maintain high standards under pressure.
✨Understand Financial Targets
Brush up on your knowledge of financial metrics like EBITDA and operating profit. Be prepared to discuss how you've achieved financial targets in previous roles and how you plan to do so at Buzz Bingo. This shows that you have the business acumen necessary for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service focus. Think about potential challenges you might face in a bench role and how you would address them. This will demonstrate your ability to think on your feet and adapt to different club environments.
