At a Glance
- Tasks: Lead multiple clubs, ensuring exceptional customer service and financial performance.
- Company: Join Buzz Bingo, a vibrant and dynamic workplace in Merseyside.
- Benefits: Enjoy competitive salary, mental health support, and generous holiday options.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Experience in customer service and management within leisure or retail sectors.
The predicted salary is between 45000 - 50000 € per year.
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo in Merseyside and surrounding areas. This is a bench role, meaning you’ll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 depending on experience.
The Role You’ll Play
As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
Your Responsibilities as Part of Our Team
- Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
- Implement centrally generated brand strategy flawlessly at a local level
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Formulate the Club’s local strategic plan
- Effectively communicate the Club and company strategy to the team
- Provide clarity of performance expectations through regular feedback and performance reviews for the team
- Recruit and retain a team that deliver outstanding customer service and retail standards
- Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
- Ensure that the team critically evaluate the feedback received from all Customers and respond to this
- Have a highly visible presence in all areas of the Club at peak trading times
- Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards
- Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
- Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
- You bring business awareness to decision making and understand the commercial drivers of the business
- A relentless focus upon customer service standards with strong attention to detail
- A flexible approach to managing, motivating and influencing
- Effectively involves the team in maintaining standards and solving problems
- Self-aware and welcomes constructive feedback
- You are prepared to make tough people decisions
- Committed to your own and other's development
- You are able to manage and drive new initiatives through others
- Keep the focus on customer service even when under pressure and show resilience
- You consistently invite and respond to customer feedback
- A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws
Applicants must be 18+
General Manager Bench in Liverpool employer: Bada Bingo
At Buzz Bingo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. As a General Manager in Merseyside, you'll enjoy competitive benefits including a comprehensive wellbeing app, generous annual leave, and opportunities for professional growth through our digital learning platform. Join us to lead a passionate team in delivering outstanding customer service while enjoying the flexibility of working across multiple clubs in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Bench in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Buzz Bingo. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Buzz Bingo’s values and culture so you can show how you align with them. Think of examples from your past experiences that demonstrate your leadership skills and customer service focus – they’ll love hearing about your successes!
✨Tip Number 3
Be flexible and ready to adapt! Since this is a bench role, highlight your ability to manage multiple locations and teams. Share stories that showcase your adaptability and how you’ve thrived in dynamic environments before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Buzz Bingo team. Let’s get you that General Manager role!
We think you need these skills to ace General Manager Bench in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your achievements in customer service and profit delivery, as these are key for us at Buzz Bingo.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our team. Be sure to mention your flexible approach and leadership style.
Showcase Your Customer Service Skills:Since exceptional customer service is at the heart of what we do, make sure to include specific examples of how you've gone above and beyond for customers in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Buzz Bingo!
How to prepare for a job interview at Bada Bingo
✨Know the Buzz Bingo Brand
Before your interview, dive deep into understanding Buzz Bingo's brand values and customer service standards. Familiarise yourself with their mission and how they implement their brand strategy at a local level. This will help you demonstrate your alignment with their goals and show that you're ready to lead the team effectively.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, improved performance, or enhanced customer service. Be ready to discuss how you would handle tough decisions and maintain high standards under pressure.
✨Understand Financial Targets
Brush up on your financial acumen, especially regarding EBITDA and operating profit. Be prepared to discuss how you've achieved financial targets in previous roles and how you plan to do so at Buzz Bingo. This shows that you’re not just about customer service but also understand the business side of things.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Think of specific situations where you’ve turned negative feedback into positive outcomes. This will highlight your commitment to exceptional customer service and your ability to adapt in a dynamic environment.
