At a Glance
- Tasks: Lead multiple clubs, ensuring exceptional customer service and financial targets are met.
- Company: Join Buzz Bingo, a vibrant and dynamic workplace in Merseyside.
- Benefits: Enjoy competitive salary, wellbeing apps, 5 weeks annual leave, and staff discounts.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Be a key player in creating memorable experiences for customers while developing your leadership skills.
- Qualifications: Proven experience in customer service and team management.
The predicted salary is between 45000 - 50000 € per year.
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo in Merseyside and surrounding areas. This is a bench role, meaning you’ll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 depending on experience.
The Role You’ll Play
As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food online, in club and live
The Winning Combination We’re Looking For
You have a track record of delivering high levels of customer service.
General Manager Bench employer: Bada Bingo
At Buzz Bingo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. As a General Manager in Merseyside, you'll enjoy flexible working across multiple clubs, competitive pay, and a range of benefits including mental health support and generous annual leave. Join us to lead a passionate team dedicated to delivering outstanding customer experiences while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Bench
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Buzz Bingo and understanding their brand values. Show us how you can implement their strategy at a local level and create that exceptional customer service culture they’re after.
✨Tip Number 3
Flexibility is key! Since this is a bench role, be ready to discuss your availability and how you can adapt to different clubs. Highlight your experience in managing teams across various locations to show us you’re the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Buzz Bingo family.
We think you need these skills to ace General Manager Bench
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your experience in managing teams and achieving financial targets, as these are key for us at Buzz Bingo.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've delivered exceptional customer service and led teams to success.
Show Your Flexibility:Since this is a bench role, emphasise your flexibility in working across different locations. Let us know how you can adapt to various club environments and challenges.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you started on your journey with Buzz Bingo!
How to prepare for a job interview at Bada Bingo
✨Know the Buzz Bingo Brand
Before your interview, make sure you understand Buzz Bingo's brand values and customer service ethos. Familiarise yourself with their mission and how they engage with customers. This will help you demonstrate that you're aligned with their goals and can implement their brand strategy effectively.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered a culture of exceptional customer service. Be ready to discuss specific challenges you faced and how you overcame them.
✨Understand Financial Targets
Since you'll be responsible for achieving EBITDA and operating profit budgets, brush up on your financial acumen. Be prepared to discuss how you've met financial targets in previous roles and any strategies you used to drive profitability. This shows you’re not just about customer service but also about the bottom line.
✨Be Flexible and Ready to Adapt
Given that this is a bench role, flexibility is key. Highlight your ability to adapt to different environments and teams. Share experiences where you've had to quickly adjust your management style or approach based on the needs of the club or team you were working with.
