General Manager

General Manager

Birmingham Full-Time 30000 - 70000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and inspire the team while managing club operations and financial targets.
  • Company: Buzz Bingo is on a mission to be the Nation’s No 1 Choice for Bingo.
  • Benefits: Enjoy perks like a wellbeing app, staff discounts, and access to online courses.
  • Why this job: Join a dynamic team that values connection and exceptional customer service.
  • Qualifications: Experience in customer service and profit delivery in leisure or hospitality is essential.
  • Other info: Applicants must be 18+, and we celebrate diversity in our workplace.

The predicted salary is between 30000 - 70000 £ per year.

We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Kingsbury Road. As GM you are working 44 hours per week, within the opening hours of the business with evening and weekend shifts making up a large part of your working week. The salary is up to £50,000 p/a depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection – online and in Club – that makes us a Bingo business unlike any other. The Role You’ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to: Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App – for your mental wellbeing approved by the NHS My Eva – an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme The Winning Combination We’re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other’s development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+ #J-18808-Ljbffr

General Manager employer: Bada Bingo

At Buzz Bingo Kingsbury Road, we pride ourselves on being an exceptional employer that values each team member's contribution to our mission of becoming the Nation’s No 1 Choice for Bingo. With a supportive work culture that emphasizes professional growth through initiatives like Buzz Brights Apprenticeships and access to a wealth of online courses, we ensure our employees thrive both personally and professionally. Our commitment to employee wellbeing, inclusive practices, and a dynamic rewards package makes Buzz Bingo a truly rewarding place to work.
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Contact Detail:

Bada Bingo Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land General Manager

✨Tip Number 1

Familiarize yourself with the Buzz Bingo brand values and customer service standards. Understanding what makes Buzz Bingo unique will help you align your management style with their mission and demonstrate your commitment during the interview.

✨Tip Number 2

Showcase your experience in the leisure, hospitality, or retail industry by preparing specific examples of how you've successfully managed teams and improved customer service. This will highlight your ability to lead and inspire others.

✨Tip Number 3

Be ready to discuss how you handle pressure and maintain high customer service standards. Prepare scenarios where you've effectively managed challenges while keeping the focus on customer satisfaction.

✨Tip Number 4

Research the local market and understand the competitive landscape for bingo and leisure activities in your area. This knowledge will help you make informed decisions and show your business awareness during discussions.

We think you need these skills to ace General Manager

Customer Service Excellence
Financial Management
Team Leadership
Business Awareness
Attention to Detail
Problem-Solving Skills
Flexibility and Adaptability
Effective Communication
Resilience Under Pressure
Knowledge of Gaming and Licensing Laws
Constructive Feedback Reception
Motivational Skills
Initiative Management
Commitment to Personal Development

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the General Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.

Highlight Relevant Experience: In your CV and cover letter, emphasize your track record in delivering high levels of customer service and profit within the leisure, hospitality, or retail industry. Use specific examples to demonstrate your achievements.

Showcase Leadership Skills: As a General Manager, leadership is crucial. Make sure to include examples of how you've effectively managed and motivated teams in the past, and how you’ve driven initiatives through others.

Express Your Passion for Customer Service: Buzz Bingo values exceptional customer service. In your application, convey your commitment to maintaining high customer service standards and your ability to handle feedback constructively.

How to prepare for a job interview at Bada Bingo

✨Showcase Your Customer Service Experience

As a General Manager, delivering high levels of customer service is crucial. Be prepared to share specific examples from your past roles where you successfully enhanced customer satisfaction and resolved issues.

✨Demonstrate Business Acumen

Highlight your understanding of financial targets and how you've previously contributed to profit delivery. Discuss any relevant experience in managing budgets or improving operational efficiency.

✨Emphasize Team Leadership Skills

Talk about your approach to motivating and managing teams. Share instances where you inspired your team to achieve exceptional results, especially in high-pressure situations.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to make tough decisions or implement new initiatives, and be ready to discuss the outcomes.

General Manager
Bada Bingo
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  • General Manager

    Birmingham
    Full-Time
    30000 - 70000 £ / year (est.)

    Application deadline: 2027-01-14

  • B

    Bada Bingo

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