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For Companies At a Glance
- Tasks: Lead the team to deliver exceptional customer service and achieve financial targets.
- Company: Buzz Bingo is on a mission to be the Nation’s No 1 Choice for Bingo.
- Benefits: Enjoy perks like a wellbeing app, staff discounts, and access to online courses.
- Why this job: Join a dynamic team that values your growth and celebrates your success.
- Qualifications: Experience in customer service and profit delivery in leisure or retail is essential.
- Other info: Applicants must be 18+; flexible hours across all business opening times.
The predicted salary is between 36000 - 54000 £ per year.
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Wakefield. This is a Full Time role. You will work across all opening hours of the business. Paying up to £50,000 depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection – online and in Club – that makes us a Bingo business unlike any other.
The Role You’ll Play
As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- My Eva – an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships at management level
- Buzz Learning, our digital learning platform with access to 100s of online courses
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Pension Scheme
Your Responsibilities as Part of Our Team
- Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
- Implement centrally generated brand strategy flawlessly at a local level
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Formulate the Club’s local strategic plan
- Effectively communicate the Club and company strategy to the team
- Provide clarity of performance expectations through regular feedback and performance reviews for the team
- Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club
- Drive a culture of exceptional customer service and lead the team to ensure that the Customer\’s needs are exceeded in every session
- Ensure that the team critically evaluate the feedback received from all Customers and respond to this
- Have a highly visible presence in all areas of the Club at peak trading times
- Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards
- Ensure the Club is operating in strict accordance with the Company\’s Operating Manuals, standards and procedures
- Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
- You bring business awareness to decision making and understand the commercial drivers of the business
- A relentless focus upon customer service standards with strong attention to detail
- A flexible approach to managing, motivating and influencing
- Effectively involves the team in maintaining standards and solving problems
- Self-aware and welcomes constructive feedback
- You are prepared to make tough people decisions
- Committed to your own and other\’s development
- You are able to manage and drive new initiatives through others
- Keep the focus on customer service even when under pressure and show resilience
- You consistently invite and respond to customer feedback
- A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws
Applicants must be 18+
#BB1
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General Manager employer: Bada Bingo
Contact Detail:
Bada Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the Buzz Bingo brand values and customer service standards. Understanding what makes Buzz Bingo unique will help you align your management style with the company's mission and demonstrate your commitment during the interview.
✨Tip Number 2
Showcase your experience in the leisure, hospitality, or retail industry by preparing specific examples of how you've successfully managed teams and improved customer service. This will highlight your ability to deliver results in a similar environment.
✨Tip Number 3
Be ready to discuss your approach to financial management and how you've previously achieved profit targets. Highlighting your business awareness and decision-making skills will be crucial for this role.
✨Tip Number 4
Prepare to demonstrate your leadership style and how you motivate teams. Buzz Bingo values a culture of exceptional customer service, so sharing your strategies for team engagement and performance improvement will set you apart.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in delivering high levels of customer service and profit delivery within the leisure, hospitality, or retail industry. Use specific examples that demonstrate your ability to manage teams and drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the Bingo industry. Mention how your skills align with the responsibilities outlined in the job description, such as implementing brand strategies and leading a team to exceed customer expectations.
Showcase Leadership Skills: Emphasize your leadership experience and ability to motivate and influence a team. Provide examples of how you've successfully managed staff and improved customer service standards in previous roles.
Highlight Your Business Acumen: Demonstrate your understanding of commercial drivers and decision-making processes. Include any relevant metrics or achievements that showcase your business awareness and ability to meet financial targets.
How to prepare for a job interview at Bada Bingo
✨Show Your Passion for Customer Service
As a General Manager, your ability to deliver exceptional customer service is crucial. Be prepared to share specific examples from your past experiences where you went above and beyond to meet customer needs and how you inspired your team to do the same.
✨Demonstrate Financial Acumen
Since you'll be responsible for achieving financial targets, it's important to showcase your understanding of profit delivery and budget management. Discuss any relevant experience you have in managing budgets or improving profitability in previous roles.
✨Emphasize Team Leadership Skills
Highlight your experience in leading and motivating teams. Be ready to discuss how you've successfully recruited, trained, and retained staff while fostering a culture of exceptional service. Share examples of how you’ve handled tough decisions regarding team performance.
✨Understand the Brand and Its Values
Familiarize yourself with Buzz Bingo's brand values and mission. During the interview, express how you can implement their centrally generated brand strategy at a local level and ensure that these values resonate throughout the customer journey.
