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- Tasks: Install, maintain, and troubleshoot IT hardware and slot machines for Bingo clubs.
- Company: Join a dynamic team focused on enhancing customer experiences in the gaming industry.
- Benefits: Enjoy 33 days of annual leave, a company bonus scheme, and mental wellbeing support.
- Why this job: Be part of a fun, fast-paced environment where your skills directly impact customer satisfaction.
- Qualifications: Technical skills in IT hardware and troubleshooting; teamwork and communication are key.
- Other info: Opportunities for professional development through Buzz Learning and apprenticeships.
The predicted salary is between 36000 - 60000 £ per year.
Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects?
Then read on. We are looking for a Bingo Field Service Engineer to cover our clubs in North/East London, Essex and surrounding areas. You will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement.
In return your benefits are:
- 33 days annual leave (including bank holidays)
- Options to buy additional leave
- Annual company bonus scheme
- – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
- My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
- Buzz Brights Apprenticeships
- Buzz Learning our digital learning platform with access to 100s of online courses
- Refer a friend scheme
- Life assurance
- Company pension
Your tasks and responsibilities:
- Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.
- Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.
- Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.
- Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.
- Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.
- Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.
- Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.
- Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.
- Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.
- Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.
- Health & Safety: Ensure adherence to company Health & Safety policies.
You will aim to achieve:
- Delivery of the KPI’s set by the IT/Field management teams.
- Incident resolution in line with department SLA’s.
- Exceptional standards are kept within the club arcades during installations, removals, and maintenance.
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Field Service Engineer - Machines employer: Bada Bingo
Contact Detail:
Bada Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Machines
✨Tip Number 1
Familiarize yourself with the specific IT hardware and slot machines used in the Bingo industry. Understanding the technical specifications and common issues can give you an edge during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience in field service roles or technical support, especially in environments similar to Bingo clubs. Be ready to share examples of how you've successfully resolved issues and improved customer satisfaction.
✨Tip Number 3
Network with current or former employees in the field service sector. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential technical assessments or practical tests that may be part of the interview process. Brush up on your troubleshooting skills and be ready to demonstrate your problem-solving abilities in real-time scenarios.
We think you need these skills to ace Field Service Engineer - Machines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT hardware installation, maintenance, and customer support. Use specific examples that demonstrate your ability to troubleshoot and resolve issues effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with IT systems and customer service.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your problem-solving abilities. Discuss situations where you successfully diagnosed and resolved technical issues, emphasizing your proactive approach to maintenance and customer support.
Highlight Team Collaboration: Since teamwork is essential for this role, mention any experiences where you collaborated with other teams or departments. This could include working with IT support or engineering teams to enhance service delivery.
How to prepare for a job interview at Bada Bingo
✨Show Your Technical Skills
Be prepared to discuss your experience with IT hardware and slot machines. Highlight specific instances where you successfully installed, configured, or repaired equipment, as this will demonstrate your technical proficiency.
✨Emphasize Customer Support Experience
Since customer support is a key part of the role, share examples of how you've provided exceptional service in previous positions. Discuss how you handled inquiries and resolved issues to improve customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about challenges you've faced in past roles and how you approached troubleshooting. Use specific examples to illustrate your ability to diagnose and resolve technical issues effectively.
✨Foster Team Collaboration
Highlight your experience working in teams and collaborating with different departments. Discuss how you’ve coordinated with others to achieve common goals, as teamwork is essential for this position.
