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- Tasks: Lead a dynamic team to deliver exceptional customer experiences in our buzzing Bingo clubs.
- Company: Join Buzz Bingo, the UK's top choice for Bingo with a vibrant and supportive culture.
- Benefits: Enjoy competitive pay, wellness apps, training opportunities, and generous holiday perks.
- Why this job: Make a real impact while having fun in a lively environment that values your contributions.
- Qualifications: Experience in customer service management and a passion for team development.
- Other info: Flexible hours and opportunities for career growth in a fast-paced industry.
The predicted salary is between 27600 - 39600 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us in Merseyside. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £35,000 depending on experience. Please note you may be asked to cover other clubs in the region at short notice.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection – online and in Club – that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Assist the General Manager to implement the brand strategy flawlessly at a local level
- Deputise for the General Manager in all operational aspects of the Club
- Seek opportunities to recognise and appreciate those that go the extra mile
- Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Have a highly visible presence in all areas of the club at peak trading times
- Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
- Ensure that the Company\’s legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
- Ensure the Club is operating in strict accordance with the Company\’s Operating Manuals, standards and procedures
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
>Provide input to the club’s local strategic plan on a trimester basis
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction \’on the floor\’
- A relentless focus upon customer service standards with strong attention to detail
- Self-aware and welcomes constructive feedback
- Committed to your own and other\’s development
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
Applicants must be 18+
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Deputy General Manager employer: Bada Bingo
Contact Detail:
Bada Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Buzz Bingo on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We all know that being able to showcase your experience in these areas is key to landing the Deputy General Manager role.
✨Tip Number 3
Show your passion for Bingo! When you get the chance to speak with the hiring team, let them know why you love the game and how you can contribute to creating that exceptional customer experience they value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Buzz Bingo family.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Passion for Bingo: When writing your application, let your love for bingo shine through! We want to see how you connect with our mission and values. Share any personal experiences or stories that highlight why you’re excited about joining Buzz Bingo.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight relevant experience in customer service and team management, and don’t forget to mention any specific achievements that align with our brand values.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points where possible to make it easy for us to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our Buzz Bingo family!
How to prepare for a job interview at Bada Bingo
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand Buzz Bingo's brand values and mission. Familiarise yourself with their approach to customer service and how they create a welcoming environment. This will help you demonstrate your alignment with their culture during the interview.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Be ready to discuss how you motivate others and handle challenges on the floor.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service focus. Think of specific situations where you had to make quick decisions or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the club's strategic plans or how they measure success in customer service. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
