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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and live chat to resolve queries.
- Company: Join Buzz Bingo, a rapidly expanding business focused on customer service excellence.
- Benefits: Enjoy 5 weeks annual leave, mental wellbeing apps, staff discounts, and a pension scheme.
- Why this job: Be part of a friendly team that values your input and offers growth opportunities.
- Qualifications: 2 years in face-to-face customer service; experience in a fast-paced environment is essential.
- Other info: Flexible working hours, including weekends, and a focus on personal accountability.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Executive – Nottingham (Buzz Hub)
Location: Nottingham City Centre
Salary: £25,255.00 per annum and yearly bonus (Bonus linked to company performance and functional KPI\’s)
Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis)
Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude?
If so, we’d love to hear from you! We’re on the lookout for a Customer Service Executive to join our vibrant and friendly team at our Nottingham-based Buzz Hub. This is a fantastic opportunity to be part of a fast-paced, supportive environment where your voice truly matters.
What You’ll Get in Return
- Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
- Thrive App – NHS-approved mental wellbeing support
- Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
- Buzz Brilliance Awards – employee recognition scheme
- 5 weeks annual leave plus public holidays (pro-rated for part-time roles)
- Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
- 50% staff discount on bingo tickets, food, and soft drinks
- Refer a Friend Scheme
- Life Assurance & Pension Scheme
- Access to trained Mental Health Advocates
What You’ll Bring to the Team
- A warm, approachable personality and a genuine passion for helping people
- Excellent verbal and written communication skills
- The ability to stay calm under pressure and handle a variety of customer queries with professionalism
- Strong PC and tech skills – you’ll be using multiple systems daily
- A flexible, team-oriented mindset and a drive to meet both personal and team targets
What You’ll Be Doing
- Responding to customer enquiries via phone, email, live chat, and social media
- Handling queries from both our online and land-based customers
- Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively
- Making outbound calls and emails for customer satisfaction surveys and review requests
- Supporting our Safer Gambling initiatives and escalating cases when needed
- Taking ownership of complaints and working towards the best outcomes for our customers
- Providing feedback and insights to help improve the customer journey
- Maintaining high standards in all written and verbal communications
What We’re Looking For
- 2+ years’ experience in a face-to-face customer service role
- Experience in a call centre or customer service office environment
- A background in the bingo or gaming industry is a plus
- Strong organisational skills and attention to detail
- A natural rapport-builder who thrives in a fast-paced setting
Join Us!
If you\’re ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo.
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Customer Service Executive employer: Bada Bingo
Contact Detail:
Bada Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the bingo industry and our specific services. Understanding the nuances of our offerings will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills in various scenarios, especially under pressure. Role-playing common customer service situations can help you articulate your responses clearly and confidently when it matters most.
✨Tip Number 3
Showcase your flexibility and adaptability by preparing examples from your past experiences where you successfully managed changing priorities or handled difficult customers. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Engage with our brand on social media. By understanding our tone and how we interact with customers online, you'll be better prepared to align with our values and demonstrate your fit within our team during the interview process.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles in fast-paced environments. Emphasise your communication skills and ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you embody the friendly and approachable personality they are looking for.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as your ability to stay calm under pressure, your tech-savviness, and your experience with various communication channels like phone, email, and live chat.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Buzz Bingo. Mention why you are drawn to their company values and how you can contribute to their customer service team.
How to prepare for a job interview at Bada Bingo
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to excellent service.
✨Demonstrate Your Communication Skills
Since the role requires exceptional communication skills, practice articulating your thoughts clearly. During the interview, focus on maintaining a friendly tone and ensure you listen actively to the interviewer’s questions before responding.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service situations. Think of scenarios where you resolved conflicts or dealt with difficult customers, and be ready to explain your thought process and actions taken.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture, especially their focus on customer satisfaction. Be prepared to discuss how your personal values align with theirs and how you can contribute positively to their team environment.
