At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a supportive team at Cricklewood Club, where you can be yourself.
- Benefits: Enjoy mental wellbeing apps, training, discounts, and generous leave.
- Other info: Flexible shifts with opportunities for growth and recognition.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 11 - 15 £ per hour.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Cricklewood Club offering a 15-hour contract. Please ensure you are available for shifts falling between 9am and 8pm with the flexibility to work additional shifts as required.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant - Receptionist employer: Bada Bingo
Buzz Bingo in Feltham is an exceptional employer that prioritises a vibrant work culture and employee well-being. With a focus on customer engagement and safety, we offer flexible evening and night shifts that cater to your lifestyle while providing opportunities for personal growth and development within the gaming industry. Join us to be part of a dynamic team that values your contributions and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Receptionist
✨Tip Number 1
Get to know the company culture before your interview! Check out their social media and website to see how they interact with customers and what values they promote. This will help you connect your own experiences to their mission during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of a few scenarios where you’ve gone above and beyond for someone. Share these stories in your interview to show you’re a perfect fit for their team.
✨Tip Number 3
Be ready to showcase your flexibility! The job description mentions various tasks across the club, so be prepared to discuss how you can adapt to different roles and responsibilities. Highlight any past experiences where you’ve had to juggle multiple tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team. Let’s get you that Customer Assistant role!
We think you need these skills to ace Customer Assistant - Receptionist
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. It shows us you’ve done your homework!
Show Your Flexibility:Since the role requires flexibility with shifts, mention your availability clearly. If you can work those odd hours or extra shifts, let us know! It’ll make you stand out as a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Bada Bingo
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise being yourself and supporting personal growth, think about how your own values align with theirs. This will help you demonstrate that you’re a great fit for their team.
✨Showcase Your People Skills
As a Customer Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting these moments will show that you genuinely care about providing exceptional service.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in working hours, be prepared to discuss your availability. Think about how you can accommodate shifts between 9am and 8pm, and express your willingness to take on additional shifts when needed. This shows your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Practice responding to scenarios related to customer service, such as dealing with difficult customers or ensuring a safe environment. This will help you feel more confident during the interview.
