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For Companies At a Glance
- Tasks: Provide exceptional customer service and support in various areas of the club.
- Company: Join a vibrant club focused on creating memorable experiences for customers.
- Benefits: Enjoy mental wellbeing apps, staff discounts, and 4 weeks annual leave.
- Why this job: Be part of a supportive team that values your contributions and offers growth opportunities.
- Qualifications: Experience in customer service, strong communication skills, and cash handling knowledge required.
- Other info: Flexible hours including evenings and weekends; must be 18+ to apply.
Are you a whiz in the kitchen? Do you have experience of working in a fast-paced kitchen environment? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Feltham Club offering a 30-hour contract which includes evening, weekend and late-night working.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part-time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first-class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant - Cook employer: Bada Bingo
Contact Detail:
Bada Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cook
✨Tip Number 1
Familiarise yourself with the specific customer service expectations in a fast-paced kitchen environment. Understanding how to manage customer interactions while juggling multiple tasks will set you apart.
✨Tip Number 2
Showcase your ability to build rapport with customers during any informal interactions, whether at networking events or social gatherings. This will demonstrate your people skills and passion for customer service.
✨Tip Number 3
Research the company culture and values of StudySmarter. Being able to articulate how your personal values align with theirs can make a strong impression during any discussions.
✨Tip Number 4
Prepare to discuss your experience with cash handling and numeracy in a conversational manner. Being confident in these areas will reassure us of your capability to manage transactions effectively.
We think you need these skills to ace Customer Assistant - Cook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and kitchen environments. Emphasise any roles where you provided exceptional service or worked in fast-paced settings.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cooking and customer service. Mention specific experiences that demonstrate your ability to build rapport with customers and handle various tasks.
Showcase Your Skills: Highlight your communication skills and adaptability in your application. Provide examples of how you've successfully navigated challenging situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bada Bingo
✨Show Off Your Kitchen Skills
Since the role is in a fast-paced kitchen environment, be prepared to discuss your cooking experience. Share specific examples of dishes you've prepared or any relevant kitchen roles you've held to demonstrate your expertise.
✨Emphasise Customer Service Experience
Highlight your previous roles where you provided exceptional customer service. Use examples that showcase your ability to build rapport and handle challenging situations with customers effectively.
✨Demonstrate Flexibility
The job requires flexibility across various tasks. Be ready to discuss times when you've adapted to changing circumstances or taken on different responsibilities in previous jobs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you would handle specific customer interactions. Think of scenarios where you went above and beyond for a customer and be ready to share those stories.
