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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a supportive team that values your growth and individuality.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training, and generous staff discounts.
- Other info: Must be 18+ to apply.
- Why this job: Be part of a fun environment where you can genuinely be yourself and make a difference.
- Qualifications: Experience in customer service, strong communication skills, and cash handling knowledge required.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our FalkirkClub offering a 20hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
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Customer Assistant employer: Bada Bingo
Contact Detail:
Bada Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Show your personality! When you apply for the Customer Assistant role, let your genuine self shine through. This position values authenticity, so be ready to share your experiences and how they relate to providing exceptional customer service.
✨Tip Number 2
Familiarise yourself with the company culture. Research our values and benefits, like the Help@Hand app and Buzz Learning platform. Mentioning these in your conversations can demonstrate your enthusiasm and alignment with our mission.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for customers, especially in hospitality or retail settings, as this will resonate well with us.
✨Tip Number 4
Be ready to showcase your flexibility. The role requires adaptability across various tasks, so think of times when you've successfully handled multiple responsibilities or adapted to changing situations in a work environment.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your experience in customer service, especially in hospitality or retail. Use specific examples that demonstrate your ability to build rapport with customers and handle cash.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention why you want to work for this company and how you align with their values of caring for people.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Bada Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and how you adapt your approach based on the customer's needs.
✨Demonstrate Flexibility
The role requires flexibility across various tasks. During the interview, express your willingness to take on different responsibilities and provide examples of times when you've successfully adapted to changing situations in the workplace.
✨Emphasise Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in hospitality or retail. Share specific instances where you went above and beyond for a customer, as this aligns perfectly with what they are looking for.
✨Understand Company Values
Research the company's values and culture before the interview. Be ready to explain how your personal values align with theirs, particularly around caring for customers and creating a safe environment. This shows that you're not just looking for any job, but that you genuinely want to be part of their team.