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- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant team in Poole, dedicated to creating a welcoming environment for all customers.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training opportunities, and generous staff discounts.
- Other info: Must be 18+; full and part-time contracts available with late-night shifts.
- Why this job: Be yourself, grow your skills, and make a positive impact in a fun, supportive culture.
- Qualifications: Experience in customer service, strong communication skills, and basic numeracy required.
The predicted salary is between 24000 - 36000 £ per year.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our PooleClub offering a 20hour contract. This role includes evening and weekend shifts. Please make sure you are able to work until 3am and travel home safely before applying.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
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Customer Assistant employer: Bada Bingo
Contact Detail:
Bada Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Show your personality! When you get the chance to speak with us, let your true self shine through. We value authenticity and want to see how you connect with others, so be genuine in your interactions.
✨Tip Number 2
Demonstrate your flexibility. Since the role requires working late nights and weekends, be prepared to discuss your availability and willingness to adapt to different shifts during your conversation with us.
✨Tip Number 3
Highlight your customer service experience. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles, especially in hospitality or retail settings.
✨Tip Number 4
Familiarise yourself with our values. Research our company culture and the importance we place on creating a safe and welcoming environment for customers. This will help you align your responses with what we stand for.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your experience in customer service, especially in hospitality or retail. Use specific examples that demonstrate your ability to build rapport with customers and handle cash.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work for this company and how you align with their values of caring for people.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Bada Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and adaptability in different situations.
✨Demonstrate Flexibility
The role requires flexibility in tasks and working hours. During the interview, express your willingness to take on various responsibilities and work late nights or weekends. This shows that you're ready to meet the demands of the job.
✨Emphasise Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in hospitality, retail, or leisure environments. Use specific examples to illustrate how you went above and beyond for customers in the past.
✨Understand Company Policies
Familiarise yourself with the company's policies, especially regarding responsible gambling and customer care. Being knowledgeable about these aspects will demonstrate your commitment to creating a safe and enjoyable environment for all customers.