At a Glance
- Tasks: Provide exceptional customer service and build relationships in a vibrant club environment.
- Company: Join a supportive team that values your individuality and growth.
- Benefits: Enjoy mental wellbeing apps, training, discounts, and generous leave options.
- Other info: Flexible shifts with opportunities for personal development and recognition.
- Why this job: Be yourself while making a real difference for customers in a fun atmosphere.
- Qualifications: Experience in customer service and strong communication skills are essential.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our BrightonClub offering a 30 hour contract. This role will include a mix of daytime, evening and weekend shifts with some shifts finishing as late as 3 am.
The Role You'll PlayAs a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits- - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App - for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards - Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In house Training - Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time colleagues)
- Buy Holidays Salary Sacrifice Scheme- opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
- Experience in delivering first class, personalised customer service in a face to face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+.
Customer Assistant in Brighton employer: Bada Bingo
Buzz Bingo in Feltham is an exceptional employer that prioritises a vibrant work culture and employee well-being. With a focus on customer engagement and safety, we offer flexible evening and night shifts that cater to your lifestyle while providing opportunities for personal growth and development within the gaming industry. Join us to be part of a dynamic team that values your contributions and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Customer Assistant.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, try role-playing with a friend or family member. Show off your ability to connect and communicate effectively.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've provided excellent customer service. This will help you stand out during the interview and show that you’re the right fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team as a Customer Assistant.
We think you need these skills to ace Customer Assistant in Brighton
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how it relates to our values at StudySmarter.
Show Your Availability:Since this role requires flexibility with shifts, be clear about your availability in your application. Let us know when you can work, especially evenings and weekends, as we need someone who can adapt to our busy schedule.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bada Bingo
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise being yourself and supporting personal growth, think about how your own values align with theirs. Be ready to share examples of how you embody these values in your previous roles.
✨Showcase Your People Skills
As a Customer Assistant, your ability to connect with customers is key. Prepare specific examples of how you've built rapport with customers in the past. Think about situations where you went above and beyond to provide exceptional service, as this will demonstrate your suitability for the role.
✨Flexibility is Key
The job requires flexibility across various tasks and shifts. Be prepared to discuss your availability and willingness to adapt to different roles within the club. Highlight any previous experience where you successfully juggled multiple responsibilities or adapted to changing circumstances.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Practice responding to hypothetical scenarios, such as handling a difficult customer or ensuring a safe gambling environment. This will help you articulate your thought process and demonstrate your ability to handle real-life situations.
