At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a supportive team that values personal growth and genuine connections.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training, discounts, and life assurance.
- Other info: Flexible 20-hour contract available over 7 days, including evenings and weekends.
- Why this job: Be part of a caring culture that prioritises customer relationships and personal development.
- Qualifications: Must have kitchen experience and strong communication skills; 18+ required.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Coatbridge Club offering a 16-25hour contract which is fully flexible over 7 days, including evenings and weekends. As part of the role, you will be required to support our kitchen, so a willingness to work in the kitchen is essential.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Referral a Friend Scheme to Refer a Friend Scheme for Support Centre and Club Management roles
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
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Customer Assistant in Coatbridge employer: Bada Bingo
Buzz Bingo in Feltham is an exceptional employer that prioritises a vibrant work culture and employee well-being. With a focus on customer engagement and safety, we offer flexible evening and night shifts that cater to your lifestyle while providing opportunities for personal growth and development within the gaming industry. Join us to be part of a dynamic team that values your contributions and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Coatbridge
✨Tip Number 1
Show your personality! As a Customer Assistant, being yourself is key. When you meet potential employers or during interviews, let your genuine self shine through. This will help them see how you'd fit into their team.
✨Tip Number 2
Highlight your kitchen experience! Since this role requires kitchen skills, be ready to discuss specific tasks you've handled in the kitchen. Share any relevant stories that showcase your ability to work under pressure and maintain high standards.
✨Tip Number 3
Demonstrate your customer service skills! Prepare examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of exceptional service and are ready to deliver it.
✨Tip Number 4
Be flexible and adaptable! The job description mentions various tasks across the club. Be prepared to discuss how you've successfully adapted to different roles or responsibilities in past jobs, showcasing your versatility.
We think you need these skills to ace Customer Assistant in Coatbridge
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements. Highlight your kitchen experience and customer service skills in your application.
Tailor Your CV:Make sure your CV reflects your relevant experience, especially in hospitality or retail. Use specific examples of how you've provided exceptional customer service in the past.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for customer service. Mention why you want to work for this company and how you align with their values.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Bada Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with customers is crucial. Be prepared to share examples of how you've built rapport in previous roles, especially in hospitality or retail settings.
✨Demonstrate Kitchen Experience
Since kitchen experience is essential for this role, be ready to discuss your past experiences in a kitchen environment. Highlight any specific tasks you excelled at and how you maintained high standards of cleanliness and safety.
✨Communicate Clearly
Outstanding communication skills are a must. Practice articulating your thoughts clearly and concisely, and be ready to adapt your communication style based on the interviewer’s cues.
✨Emphasise Flexibility
The role requires flexibility across various tasks. Prepare to discuss how you've successfully managed multiple responsibilities in previous jobs and your willingness to take on different roles as needed.
