At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant team at CrawleyClub with a focus on customer care.
- Benefits: Flexible hours, mental wellbeing apps, staff discounts, and training opportunities.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a difference in customers' lives while enjoying a fun work environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12 - 14 £ per hour.
Join us as a Customer Assistant in our Crawley Club offering a 20-hour contract which is fully flexible over 7 days, including evenings and weekends, with some shifts finishing as late as 2:00 AM.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In‑house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face‑to‑face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+.
Customer Assistant in Crawley employer: Bada Bingo
Join our vibrant CrawleyClub as a Customer Assistant, where we prioritise exceptional service and employee wellbeing. With flexible working hours, comprehensive training opportunities, and a supportive work culture that values mental health, you will thrive in an environment that encourages personal growth and recognition. Enjoy benefits like staff discounts, a pension scheme, and the chance to buy extra holidays, making us an excellent employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Crawley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Customer Assistant.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide exceptional service. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to show your flexibility! Since the role involves various tasks across the club, be prepared to discuss how you can adapt to different situations and support your team wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the Customer Assistant role.
We think you need these skills to ace Customer Assistant in Crawley
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in providing top-notch customer service. We want to see how you've gone above and beyond for customers in the past!
Be Flexible and Adaptable:Since the role requires flexibility, mention any experiences where you've had to adapt to different tasks or situations. We love candidates who can juggle multiple responsibilities with ease!
Keep It Professional Yet Personal:While we appreciate a friendly tone, ensure your application maintains professionalism. Let your personality shine through, but remember to keep it relevant to the role of a Customer Assistant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bada Bingo
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant entails. Familiarise yourself with the responsibilities listed in the job description, like building rapport with customers and ensuring a high standard of presentation. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your ability to deliver first-class service.
✨Flexibility is Key
The job requires flexibility across various tasks and shifts, including late nights. Be prepared to discuss your availability and willingness to adapt to different roles within the club. This shows that you’re ready to jump in wherever needed, which is crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or how they support mental wellbeing. This not only shows your interest in the role but also helps you determine if it’s the right fit for you.
