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For Companies At a Glance
- Tasks: Provide exceptional customer service and build relationships in a fun environment.
- Company: Join a supportive team at our Borehamwood Club.
- Benefits: Enjoy flexible hours, 50% discounts, and access to wellbeing apps.
- Other info: Flexible shifts with opportunities for personal growth and training.
- Why this job: Be yourself while making a real difference for customers.
- Qualifications: Experience in customer service and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Borehamwood Club offering a 15-hour contract. This role requires full flexibility and you will be required to work evening and weekend shifts.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalized customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant in Borehamwood employer: Bada Bingo
Contact Detail:
Bada Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant in Borehamwood
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Customer Assistant.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, try role-playing with a friend or family member. Show them how you’d handle different customer scenarios to boost your confidence.
✨Tip Number 3
Be flexible and ready to adapt! The job requires you to juggle various tasks, so think of examples from your past experiences where you’ve successfully managed multiple responsibilities at once.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team as a Customer Assistant.
We think you need these skills to ace Customer Assistant in Borehamwood
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. It shows us you’ve done your homework!
Show Your Flexibility: Since this role requires flexibility, mention your availability clearly. Let us know when you can work evenings and weekends, as it’ll help us see how you fit into our team schedule.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Bada Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is key. During the interview, share specific examples of how you've built rapport with customers in previous roles. This will demonstrate that you genuinely care about providing exceptional service.
✨Flexibility is Key
Since the role requires full flexibility, be prepared to discuss your availability openly. Highlight any past experiences where you adapted to changing schedules or took on various tasks, showing that you're ready to jump in wherever needed.
✨Know the Company Values
Familiarise yourself with the company's commitment to customer care and wellbeing. Mention how these values resonate with you and provide examples of how you've embodied similar principles in your previous work.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or situations, and be ready to explain how you resolved them while maintaining a positive experience.