At a Glance
- Tasks: Provide exceptional customer service and build relationships in a fun environment.
- Company: Join a supportive team at BasildonClub, where you can be yourself.
- Benefits: Enjoy flexible hours, mental wellbeing support, and generous discounts.
- Other info: Part-time roles available with excellent training and career growth opportunities.
- Why this job: Make a real difference in customers' lives while having fun at work.
- Qualifications: Experience in customer service and great communication skills required.
The predicted salary is between 10 - 12 € per hour.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Basildon Club offering Part-Time contracts between 16-25 hours per week. Please ensure you are able to work both evenings and weekends when applying for this role.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant in Basildon employer: Bada Bingo
Join our vibrant team as a Customer Assistant in Basildon, where we celebrate individuality and foster a supportive work environment. With a strong focus on employee wellbeing, we offer comprehensive benefits including mental health support, extensive training opportunities, and a generous holiday scheme, all while encouraging personal growth and recognition through our Buzz Brilliance Awards. Experience the joy of working in a dynamic club atmosphere that prioritises exceptional customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Basildon
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Customer Assistant.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples where you've provided great service or built rapport with customers. Be ready to share these stories during your chat.
✨Tip Number 3
Be flexible and show your willingness to learn! Highlight your adaptability in previous roles, especially if you've worked in hospitality or retail. This will show them you're ready to tackle any task thrown your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team as a Customer Assistant.
We think you need these skills to ace Customer Assistant in Basildon
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how it relates to our values at StudySmarter.
Show Your Flexibility:Since the role requires working evenings and weekends, mention your availability clearly. We appreciate candidates who can adapt to different tasks and schedules, so let us know how you can fit into our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bada Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is key. During the interview, share specific examples of how you've built rapport with customers in previous roles. This will demonstrate that you genuinely care about providing exceptional service.
✨Know the Company Culture
Familiarise yourself with the company's values and culture. They want someone who can be themselves at work, so think about how your personality aligns with their ethos. Mention any relevant experiences that showcase your adaptability and willingness to learn.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Prepare for scenarios where you might need to handle difficult customers or unexpected situations. Practising these responses will help you feel more confident during the interview.
✨Highlight Flexibility and Teamwork
The role requires flexibility across various tasks, so be ready to discuss your experience in multi-tasking and working as part of a team. Share examples of how you've successfully collaborated with colleagues to achieve common goals, especially in busy environments.
