Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage accreditation processes and provide top-notch support to members.
- Company: Join BACP, a leading organisation in counselling and psychotherapy.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference in the counselling community while developing your skills.
- Qualifications: A-levels or equivalent, strong admin experience, and excellent communication skills.
- Other info: Dynamic role with a focus on teamwork and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Please note that this is for a 24 month fixed term contract. At BACP, we operate a hybrid working policy and this role will be required to attend BACP House in Lutterworth 2 days per week.
Accountabilities:
- To be responsible for the various processes associated with the BACP Individual Accreditation Schemes, ensuring systems are efficient and effective and that standards are being maintained throughout.
- To provide in-depth information, technical support and handle complex queries from members applying for Accreditation through the various application routes, including liaising with other departments to ensure members receive the high level of customer care they expect from BACP.
- To facilitate the individual accreditation application process from initial receipt and eligibility criteria assessment, through to allocation for assessment and moderation as needed, formatting final decision reports and releasing all decisions, ensuring member CRM records are updated throughout the process.
- To be responsible for following up all application fees that remain outstanding, taking payments, processing card and BACS payments and refunds, advising on application discount fees available in liaison with the Support & Inclusion Officers.
- To administer and coordinate member tele-surgeries, taking payment and liaising with assessors, to provide an effective service to members.
- To support the review and development of existing and new accreditation schemes, providing feedback during development and the creation of related documentation and guidance.
- Liaise with external agencies to process applications received under a reciprocal agreement, collating all required documentation to determine if an application is successful, and carrying out all administrative CRM updates as necessary.
- Occasional contact with professional bodies who are members of the Partnership of Counselling and Psychotherapy Bodies (PCPB) in relation to dual membership applications.
Knowledge & experience:
- Qualified to A level standard or equivalent.
- Significant experience of working within a fast-moving administrative environment, preferably with an understanding of accreditation schemes requiring a customer focussed can-do attitude.
- Excellent verbal and written communication with the ability to provide a high level of customer support, adapting to audience as appropriate.
- Excellent attention to detail.
- A strong team player with willingness to support others and always open to taking on new challenges.
- Ability to work alone, act on own initiative, problem-solve and organise and prioritise own workload, knowing when to seek support or report to team leader.
- Experience of accurate data collation, handling and analyses, ideally within CRM or membership databases, with the ability to keep accurate and up-to-date records in line with data protection requirements.
- Good level of computer literacy skills across different systems, MS Office and ability to learn and adapt to new IT systems.
- Ability to follow set procedures, assess against eligibility criteria and take on new tasks, absorbing new information and skills, whilst maintaining the constant flow and high work-volume.
- Ability to take ownership within project work, working across teams and providing regular feedback and updating reports.
- Knowledge of the counselling profession (advantageous but not essential).
Individual Accreditation Officer (24 month fixed term contract) in Lutterworth employer: BACP
Contact Detail:
BACP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Individual Accreditation Officer (24 month fixed term contract) in Lutterworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Individual Accreditation Officer (24 month fixed term contract) in Lutterworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Individual Accreditation Officer. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with members, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Attention to Detail: We love candidates who pay attention to detail! Make sure to showcase any relevant experience where you've had to manage complex information or maintain accurate records. This will show us you're the right fit for the job.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at BACP
✨Know the Accreditation Schemes Inside Out
Make sure you understand the BACP Individual Accreditation Schemes thoroughly. Familiarise yourself with the processes, eligibility criteria, and any recent changes. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves handling complex queries and providing high-level customer support, prepare examples from your past experiences where you've excelled in customer service. Highlight how you adapted your communication style to meet different needs.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference, especially in administrative tasks or data handling.
✨Be Ready to Discuss Teamwork and Initiative
This position requires both teamwork and the ability to work independently. Prepare to talk about times when you've successfully collaborated with others, as well as situations where you took the initiative to solve problems or improve processes.
