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For Companies At a Glance
- Tasks: Manage accreditation processes and provide top-notch support to members.
- Company: Join BACP, a leading organisation in counselling and psychotherapy.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Make a difference in the counselling community while developing your skills.
- Qualifications: A-levels or equivalent, with strong admin and customer service experience.
- Other info: Dynamic role with a focus on teamwork and personal initiative.
The predicted salary is between 13 - 16 £ per hour.
Overview
Please note that this is for a 24 month fixed term contract, at BACP we operate a hybrid working policy and this role will be required to attend BACP House in Lutterworth 2 days per week.
Accountabilities
- To be responsible for the various processes associated with the BACP Individual Accreditation Schemes, ensuring systems are efficient and effective and that standards are being maintained throughout.
- To provide in-depth information, technical support and handle complex queries from members applying for Accreditation through the various application routes. Including liaising with other departments to ensure members receive the high level of customer care they expect from BACP.
- To facilitate the individual accreditation application process from initial receipt and eligibility criteria assessment, through to allocation for assessment and moderation as needed, formatting final decision reports and releasing all decisions, ensuring member CRM records are updated throughout the process.
- To be responsible for following up all application fees that remain outstanding, taking payments, processing card and BACS payments and refunds. Advising on application discount fees available in liaison with the Support & Inclusion Officers.
- To administer and coordinate member tele-surgeries, taking payment and liaising with assessors, to provide an effective service to members.
- To support the review and development of existing and new accreditation schemes, to include providing feedback during development and the creation of related documentation and guidance.
- Liaise with external agencies to process applications received under a reciprocal agreement. Collate all required documentation to determine if an application is successful. Carry out all administrative CRM updates as necessary. Occasional contact with professional bodies who are members of the Partnership of Counselling and Psychotherapy Bodies (PCPB) in relation to dual membership applications.
Knowledge & experience
- Qualified to A level standard or equivalent.
- Significant experience of working within a fast-moving administrative environment, preferably with an understanding of accreditation schemes requiring a customer focussed can-do attitude.
- Excellent verbal and written communication with the ability to provide a high level of customer support, adapting to audience as appropriate.
- Excellent attention to detail.
- A strong team player with willingness to support others and always open to taking on new challenges.
- Ability to work alone, act on own initiative, problem-solve and organise and prioritise own workload, knowing when to seek support or report to team leader.
- Experience of accurate data collation, handling and analyses, ideally within CRM or membership databases. Ability to keep accurate and up-to-date records in line with data protection requirements.
- Good level of computer literacy skills across different systems, MS Office and ability to learn and adapt to new IT systems.
- Ability to follow set procedures, assess against eligibility criteria and take on new tasks, absorbing new information and skills, whilst maintaining the constant flow and high work-volume.
- Ability to take ownership within project work, working across teams and providing regular feedback and updating reports.
- Knowledge of the counselling profession (advantageous but not essential).
Individual Accreditation Officer 21.75 hours per week (24 month fixed term contract) in Lutterworth employer: BACP
Contact Detail:
BACP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Individual Accreditation Officer 21.75 hours per week (24 month fixed term contract) in Lutterworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Individual Accreditation Officer 21.75 hours per week (24 month fixed term contract) in Lutterworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Individual Accreditation Officer. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with members, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Attention to Detail: We’re all about maintaining high standards, so make sure to showcase your attention to detail in your application. Whether it’s through your previous work or specific examples, let us know how you keep things accurate and organised.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BACP
✨Know the Accreditation Schemes
Familiarise yourself with the BACP Individual Accreditation Schemes. Understand the processes involved and be ready to discuss how you can contribute to maintaining high standards and efficiency in these systems.
✨Showcase Your Customer Care Skills
Prepare examples of how you've provided excellent customer support in previous roles. Highlight your ability to handle complex queries and adapt your communication style to different audiences, as this is crucial for the role.
✨Demonstrate Attention to Detail
Be ready to discuss specific instances where your attention to detail made a difference. Whether it’s about accurate data handling or ensuring compliance with procedures, showing that you can maintain high standards is key.
✨Emphasise Teamwork and Initiative
Think of examples that illustrate your ability to work both independently and as part of a team. Discuss how you’ve taken ownership of projects and supported colleagues, as collaboration is essential in this role.
