Digital Learning Co-ordinator in Lutterworth

Our Digital Learning Co-ordinator role requires the post-holder to attend BACP House in Lutterworth on a regular basis, with occasional travel to events and overnight stays. This role supports BACP's delivery by doing the following:

• Support the delivery of monthly CPD Hub+ content launches, including collating materials from SMEs, preparing content for upload, and ensuring tasks are completed in line with agreed schedules and deadlines.
• Coordinating day-to-day content processes, identifying and resolving issues where possible, and escalating where needed to ensure deadlines and quality standards are met.
• Upload, update and maintain content using internal storage, CMS and LMS systems, following agreed templates and guidance, for CPD hub+ and online resources.
• Coordinate the two monthly content review processes (pre and post content launch), including preparing materials, distributing for review, tracking feedback and implementing agreed updates in line with established standards and guidance.
• Monitor and update monthly statistics for CPD Hub and related activities, ensuring data is accurate and available for reporting purposes.
• Monitor and respond to the CPD Hub inbox, providing timely and professional support to member enquiries and escalating more complex queries as appropriate.
• Liaise with the Customer Services (CRS) team on a regular basis, including monthly updates, to support a consistent approach to member enquiries.
• Maintain accurate records and organise associated files and assets for learning resources within internal systems, ensuring information is up to date and supports the smooth coordination of the content lifecycle.
• Complete basic video and graphic editing tasks using structured templates and processes, for event and online resource materials.
• Support broader administrative and operational processes across the Member Resources team as required, contributing to team priorities and activities to ensure effective and timely delivery.
• Attend BACP live events, in person or remotely as required, to support event delivery, and to staff the Member Resources stand at in person events where required, engaging with members and providing information and support as needed.

Knowledge & Experience

• One to two years’ experience of working in an administrative or coordination role, supporting structured processes and the delivery of digital content, learning resources or similar workflow-based outputs within a team environment.
• High level of general computer literacy across systems such as Microsoft 365, with proven ability to learn and adapt quickly to new systems and processes. Any experience of Adobe Creative Suite or similar tools is helpful but not essential, as full training will be provided to support basic template-based editing tasks.
• Experience of working in a customer focused environment, with a commitment to providing high quality customer care.
• Effective problem-solving skills and ability to react calmly under pressure.
• Competent in data collation, reporting and analysing.
• Excellent attention to detail resulting in an excellent degree of accuracy.
• Effective verbal and written communication, adapting to audience.
• Excellent inter-personal skills and the ability to communicate at all levels.
• Ability to work on own initiative and as a member of a team.
• Ability to plan and prioritise a busy workload and competing demands in a project management environment.
• An understanding of equality and diversity (to ensure products and services are accessible and appropriate to our audience).
• Empathy with and understanding of ethical values in relation to counselling and psychotherapy.