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- Tasks: Assist with membership applications and renewals, ensuring compliance and excellent member support.
- Company: Join a supportive team at BACP House in Lutterworth.
- Benefits: Flexible working days, professional development, and a chance to make a difference.
- Why this job: Be the go-to person for members, helping them navigate their journey with us.
- Qualifications: 2+ years in customer service, strong communication, and problem-solving skills.
- Other info: Dynamic role with opportunities for growth and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
This role will require weekly attendance of 1-2 days per week at BACP House in Lutterworth. You will also be expected to attend as required for team meetings and events.
Job purpose: To assist with all aspects of the work connected to the membership application and the subsequent renewal process, ensuring compliance with all internal standards, for the benefit of the membership of the Association.
PRINCIPAL ACCOUNTABILITIES:
- Provide in-depth information to members, liaising with other departments as necessary, to ensure the satisfactory resolution of membership related queries.
- Evaluate evidence against set eligibility criteria, communicating with members to obtain further information when required, whilst ensuring all required standards of the Association are met.
- Process the main functions of membership in relation to applications, renewal and re-instatement, in line with all internal standards and published Terms & Conditions.
- Confidently communicate results of applications, renewals and reinstatements, whilst maintaining a positive relationship with the applicant, when communicating negative information.
- Ensure the accurate processing of all membership payments received by BACP, whilst being able to prioritise workloads to strict internal deadlines, by maintaining member's subscriptions accurately on BACP's database.
- Liaise with members regarding failed payments and effectively communicate the consequences of non-payment to their membership as appropriate.
- Update and maintain filing systems and databases to ensure accurate information is correctly updated, in line with all internal requirements and external legislation.
- Co-ordinate the collation of member data, to be forwarded to appropriate third parties, allowing the timely issuing of renewal documents and journal publications to members.
Knowledge & experience:
- Minimum of 2 years working in a Customer Service role.
- Previous experience of being able to assess information against set criteria.
- Previous experience of being able to process financial payments, including the processing of direct debit reject reports.
- Excellent communication skills with a proven track record of success.
- High level of computer literacy, including the previous use of a CRM database.
- Excellent organisation skills.
- Excellent attention to detail.
- Problem solving skills.
Membership Services Officer in Leicester employer: BACP
Contact Detail:
BACP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the BACP on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and membership management. We should be ready to showcase our problem-solving skills and attention to detail, as these are key for the Membership Services Officer role.
✨Tip Number 3
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance! It shows we’re serious about joining the team and makes it easier for the hiring managers to find our application. Let’s make sure we highlight our relevant experience and skills!
We think you need these skills to ace Membership Services Officer in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Membership Services Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about helping our members, share specific examples of your customer service experience. Talk about how you've resolved queries or handled difficult situations in the past – we love a good story!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BACP
✨Know Your Membership Inside Out
Before the interview, make sure you thoroughly understand the membership application and renewal processes. Familiarise yourself with the BACP's internal standards and terms & conditions, as this will show your commitment and readiness to assist members effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Be ready to discuss how you've resolved queries or handled difficult situations, as this role heavily relies on excellent communication and problem-solving skills.
✨Demonstrate Attention to Detail
Since accuracy is key in processing membership payments and maintaining databases, be prepared to discuss how you ensure precision in your work. You might even want to bring a sample of your previous work that showcases your organisational skills and attention to detail.
✨Practice Communicating Tough News
In this role, you'll need to communicate both positive and negative outcomes to applicants. Think of a time when you had to deliver bad news and how you managed it. Practising this will help you convey information confidently while maintaining a positive relationship with members.