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- Tasks: Support internal sales with technical expertise and customer service.
- Company: Join Backer Heatrod, a leading UK manufacturer in electric heating solutions.
- Benefits: Enjoy 25 days holiday, health plans, and career progression opportunities.
- Other info: Collaborative team culture with excellent growth potential.
- Why this job: Make an impact in a friendly environment while developing your technical sales skills.
- Qualifications: HNC or Degree in Engineering and experience in technical sales support.
The predicted salary is between 36000 - 42000 £ per year.
Location: Farnworth, Bolton
Salary: £36,000 - £42,000 per annum
Job Type: Full time, Permanent
Working Hours: 38 hours per week; Monday to Thursday 07:30 to 16:00 and Friday 07:30 to 12:50
About Us:
Backer Heatrod is a leading UK manufacturer of electric heating elements and industrial heating solutions. As part of the global NIBE Element Group, we design and produce both standard and bespoke heating products for a wide range of industries including process, food & beverage, and chemical sectors.
About the Role:
The Internal Technical Sales Engineer is office-based. The role provides technical support, quotations, and customer service. It focuses on supporting internal sales operations, ensuring customer requirements are met efficiently, and contributing to account retention. This role does not involve visiting customer sites.
Key Responsibilities:
- Directly manage business figures across multiple product portfolios in the UK.
- Develop and maintain customer accounts, building long-term technical and commercial relationships.
- Detect and support new business opportunities and market applications as part of internal sales efforts.
- Provide technical support throughout the sales cycle, including offers, contracts, and specifications.
- Participate in customer meetings, technical discussions, and presentations (remotely from the office).
- Collaborate closely with internal teams (Engineering and Operations) to ensure successful project delivery.
- Identify and monitor market trends, competitor activity, and emerging technologies to support internal sales strategy.
- Support tendering and bid preparation, including reviewing specifications, coordinating pricing, and responding to technical clarifications.
- Prepare and issue quotations accurately and maintain CRM records of all customer interactions.
- Assist in resolving customer queries, claims, and quality issues.
- Focus on customer retention and long-term relationship building.
- Contribute to continuous improvement initiatives within the sales function.
- Demonstrate strong numerical and analytical skills in handling orders, quotations, and reporting.
- Communicate effectively with customers, internal teams, and suppliers.
About you:
Essential Requirements:
- HNC or Degree in Engineering, Manufacturing, or a related technical discipline.
- Experience in customer-facing technical sales or internal sales support roles.
- Familiarity with ISO 9001 or other quality standards.
- Strong IT skills, including MS Office, CRM systems, and data reporting tools.
- Excellent communication and interpersonal skills to liaise with internal teams and customers.
- Numerical and analytical skills for interpreting technical specifications, quotations, and sales reporting.
- Commercial awareness and the ability to prioritise tasks and manage multiple projects simultaneously.
- Problem-solving mindset with attention to detail.
- Ability to work independently and collaboratively within a team environment.
- Organisational skills and accuracy in quotation preparation, order processing, and CRM maintenance.
Desirable Requirements:
- Mechanical or Electrical engineering background.
- Experience in lean manufacturing or 5S.
- Knowledge of heating element industry.
- SolidWorks proficiency.
- Project management experience.
Benefits:
- 25 days holiday plus bank holidays.
- Cash Health Plan and Employee Assistance Programme.
- Cycle to work scheme.
- Full training and support.
- Opportunities for career progression.
- Friendly and inclusive working environment.
- Auto enrolment pension scheme.
- On-site parking.
- Life Assurance.
Please Note: No agencies.
Candidates with the relevant experience or job titles of: Technical Sales Support, Technical Sales Engineer, Internal Sales, Sales Engineer, Mechanical Engineer, Electrical Sales Engineer, Manufacturing Engineer may also be considered for this role.
Internal Sales Engineer employer: Backer Heatrod Limited
Contact Detail:
Backer Heatrod Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Engineer
✨Tip Number 1
Get to know the company inside out! Research Backer Heatrod and understand their products, values, and market position. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare for technical questions! Brush up on your engineering knowledge and be ready to discuss how your skills align with the role of Internal Sales Engineer. We want to see your problem-solving mindset in action!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Internal Sales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Sales Engineer role. Highlight your technical skills and any relevant experience in customer-facing sales or support roles. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your familiarity with ISO standards and any engineering qualifications.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Whether it's through your CV or cover letter, we want to see your interpersonal skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Backer Heatrod!
How to prepare for a job interview at Backer Heatrod Limited
✨Know Your Technical Stuff
As an Internal Sales Engineer, you'll need to demonstrate your technical knowledge. Brush up on the specifics of electric heating elements and industrial heating solutions. Be ready to discuss how your engineering background can help solve customer problems.
✨Showcase Your Customer Service Skills
This role is all about building relationships. Prepare examples of how you've successfully managed customer accounts or resolved queries in the past. Highlight your communication skills and how you can contribute to customer retention.
✨Familiarise Yourself with ISO Standards
Since familiarity with ISO 9001 is essential, make sure you understand its principles and how they apply to quality management in sales. Be prepared to discuss how you can ensure compliance and improve processes within the sales function.
✨Prepare for Technical Discussions
You might be asked to participate in technical discussions or presentations. Practice explaining complex concepts clearly and concisely. Think about how you would present a quotation or respond to technical clarifications during the interview.