At a Glance
- Tasks: Lead IT support, manage incidents, and improve service quality in a dynamic environment.
- Company: Join a growing Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting opportunity to scale services from pilot to full launch.
- Why this job: Make a real impact by enhancing IT support services and leading a dedicated team.
- Qualifications: Experience with Microsoft Intune, Entra ID, and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Were looking for an IT Support Lead to own the delivery, quality and continuous improvement of a proactive managed IT support service.
Youll lead first and second-line support, oversee Microsoft 365 endpoint management, build automation and runbooks, improve service reporting, and help scale the service from pilot to General Availability.
Youll need strong hands-on experience with Microsoft Intune, Entra ID, Defender for Business, Windows 11 and mac OS device management, ITSM/ticketing operations, SLA-driven support and people leadership.
This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused and comfortable leading a support function in a growing MSP environment.
What youll be doing As IT Support Lead, you will: Own day-to-day first- and second-line IT support, ensuring incidents are logged, triaged, escalated and resolved within agreed SLAs.
Act as...
IT Support Lead - Southampton employer: Backbone Connect
As an IT Support Lead in Southampton, you'll join a dynamic team that values innovation and continuous improvement in managed IT services. Our supportive work culture fosters professional growth through hands-on experience with cutting-edge technologies like Microsoft Intune and Windows 11, while our commitment to employee development ensures you have the resources to excel in your role. Enjoy the unique advantage of working in a vibrant city known for its rich maritime history and thriving tech community, making it an excellent place for both personal and professional fulfilment.
