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- Tasks: Deliver top-notch customer support and resolve queries with a smile.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Earn £14.21 per hour with included training and growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Enthusiasm for helping others and strong communication skills.
- Other info: Be part of a supportive team with exciting projects and career advancement.
The predicted salary is between 12 - 16 £ per hour.
We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you’ll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction. If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Customer Service Advisor Benefits
- Training is included to prepare you for this role.
Customer Service Advisor Role
- Provide the highest levels of customer satisfaction and service at each customer contact.
- Own a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times.
- Gather customer data to ensure UU’s records are complete.
- Investigate a Customer/Retailer/Internal query to resolution and to their satisfaction.
- Strive for telephone resolution first time.
- Escalate to Team Leaders where it doesn’t feel it is the right outcome for the customer.
- Proactively contact customers based on their interactions and feedback on UU’s automated systems.
- Plan a schedule of works against household and non-household targets.
- Monitor schedules throughout the day, keep customers updated and plan any required top up work.
- Build effective working relations with other UU teams as well as the Contract Partner’s field operations.
- Undertake ad-hoc projects and activities as required by Metering Delivery.
Customer Service Advisor in Warrington employer: Back2Work Complete Training
Contact Detail:
Back2Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on UU and their customer service values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've provided excellent customer service or resolved a tricky situation. This will showcase your skills and give the interviewer a clear picture of what you can bring to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Warrington
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about helping customers and making their experience exceptional.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Service Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Back2Work Complete Training
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like managing queries and ensuring customer satisfaction. This will help you demonstrate your enthusiasm and readiness to take on the job.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to keep customers updated and satisfied.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Think of specific instances where you’ve successfully investigated and resolved queries. This will show that you can own a customer contact from start to finish, just like the job requires.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
