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- Tasks: Handle inbound calls, book and manage appointments with a focus on customer satisfaction.
- Company: Join a supportive team that values your contributions and well-being.
- Benefits: Earn £23,809.50 per annum, enjoy 28 days holiday, and access exclusive discounts.
- Why this job: Work from home while making a difference in people's lives through excellent service.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
- Other info: Great career progression opportunities and wellness support available 24/7.
The predicted salary is between 23809 - 33433 £ per year.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum. Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
Benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days a year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Role:
Customer Service Advisor Role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Pay: £23,809.50 per annum
Remote working/work at home options are available for this role.
Customer Service Advisor Work From Home in Manchester employer: Back2Work Complete Training
Contact Detail:
Back2Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle customer interactions, as these are key for a Customer Service Advisor role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated empathy, efficiency, and problem-solving in past roles. This will help you stand out and show that you can handle the fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor Work From Home in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Customer Service Advisor role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your communication skills and any relevant software proficiencies!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the manner we expect when dealing with our customers.
Showcase Your Soft Skills: In this role, empathy and efficiency are key. Make sure to highlight examples of how you've demonstrated these soft skills in previous jobs or experiences. We love seeing real-life scenarios where you’ve made a difference for customers!
Apply Through Our Website: We encourage you to apply directly through our website for the best experience. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Back2Work Complete Training
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling inbound calls and managing appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare to demonstrate your skills during the interview. Practice answering common questions clearly and concisely, and think of examples where you've successfully communicated with customers or resolved issues. A polite and professional tone is key!
✨Emphasise Empathy and Understanding
The ability to empathise with callers is crucial for this job. Be ready to discuss situations where you've had to understand and respect someone's needs. Use specific examples to illustrate how you handled challenging conversations while maintaining a positive experience for the customer.
✨Prepare for a Fast-Paced Environment
This role is all about efficiency and accuracy, so be prepared to discuss how you thrive in fast-paced settings. Think of times when you've had to juggle multiple tasks or work under pressure, and explain how you managed to stay organised and deliver great results.