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- Tasks: Handle inbound calls and manage appointment bookings efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: Enjoy 28 days holiday, wellness support, and exclusive discounts.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and a professional telephone manner.
- Other info: Great opportunities for career growth and recognition.
The predicted salary is between 20000 - 26700 £ per year.
Base pay: £23,809.50 per annum, determined by your skills and experience.
Benefits:
- 28 days holiday (including bank holidays), increasing to 30 days after 1 year of service
- Lifestyle Benefits programme – thousands of discounts, special offers, exclusive employee deals, free wellness, kids, and learning classes through the Community Online Academy
- Refer & Earn Scheme – up to £900 for referring a friend, and £300 for your friend
- Employee welfare support with free access to the Mental Health Employee Assistance programme (available 24h/365) and Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Role Overview:
You will handle inbound calls from the public requiring appointments following a referral. Responsibilities include booking, re-scheduling and canceling appointments on a booking system. We’re looking for good communicators who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller while respecting and understanding their needs at all times.
Remote Working:
This role is fully remote (work from home).
Customer Service Advisor Work From Home in Maidstone employer: Back2Work Complete Training
Contact Detail:
Back2Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Maidstone
✨Tip Number 1
Make sure to research the company and its values before your interview. This shows that you’re genuinely interested and helps you tailor your answers to fit their culture.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult calls or complaints, as this will help you feel more confident during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This not only shows your enthusiasm but also helps you figure out if the role is right for you.
✨Tip Number 4
Apply through our website for a smoother process. It’s quick and easy, plus you’ll be in the loop for any updates on your application status!
We think you need these skills to ace Customer Service Advisor Work From Home in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Customer Service Advisor role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your communication skills and any previous customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, especially in a fast-paced environment like ours. Avoid jargon and make sure your writing is easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Back2Work Complete Training
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Advisor. Familiarise yourself with handling inbound calls, booking systems, and the importance of efficiency and accuracy. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires a polite and professional telephone manner, practice your communication skills. You could role-play with a friend or family member, focusing on how to empathise with callers while addressing their needs. This will prepare you for the types of scenarios you might encounter during the interview.
✨Highlight Your Remote Work Experience
As this position is fully remote, be ready to discuss any previous remote work experience you have. Share examples of how you've managed your time effectively, stayed organised, and maintained productivity while working from home. This will demonstrate that you can thrive in a remote environment.
✨Show Enthusiasm for Career Development
The company values career development and progression, so express your eagerness to grow within the role. Talk about your long-term goals and how you see yourself advancing in the company. This shows that you're not just looking for a job, but a place where you can build a career.
