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For Companies At a Glance
- Tasks: Engage with customers, sell products, and retain clients through meaningful conversations.
- Company: Dynamic company offering a vibrant work environment and growth opportunities.
- Benefits: Earn up to £24,064, enjoy uncapped commission, and receive comprehensive training.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 23809 - 24064 £ per year.
We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.
Do you have the skills to fill this role? Read the complete details below, and make your application today.
Benefits
- Uncapped commission
- Training is included to prepare you for this role.
Role
This team sells products to new and existing customers which includes Mobile, Sim contracts, tablets, laptops, smart watches, home Broadband, TV, 4G Wi-Fi (Mobile and Home) and also insurance to cover some of these devices. This team will also deal with customers looking to cancel, so it is about having a conversation to see why and retaining the customer.
Pay
£23,809.50 - £24,064 per annum
Customer Service Advisor in Lancaster employer: Back2Work Complete Training
Contact Detail:
Back2Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lancaster
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those related to mobile and broadband. This will help you stand out in interviews and show that you're genuinely interested in being a Customer Service Advisor.
✨Tip Number 2
Practice your conversation skills! Since you'll be dealing with customers looking to cancel, role-play scenarios with friends or family. This will help you feel more confident when it comes to retaining customers and addressing their concerns.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor in Lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Customer Service Advisor role. We want to see how you can bring value to our team, so don’t be shy about showcasing your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and engaging – we love a bit of personality!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Back2Work Complete Training
✨Know Your Products
Familiarise yourself with the products and services the company offers, like mobile contracts and broadband. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Active Listening
As a Customer Service Advisor, you'll need to listen carefully to customers. During the interview, demonstrate your listening skills by summarising what the interviewer says and responding thoughtfully.
✨Prepare for Common Scenarios
Think about how you would handle common customer service situations, such as dealing with cancellations or complaints. Prepare examples from your past experiences that showcase your problem-solving skills.
✨Show Your Personality
Customer service is all about building relationships. Be yourself in the interview and let your personality shine through. A friendly and approachable attitude can make a great impression!
