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For Companies At a Glance
- Tasks: Provide top-notch tech support to customers via phone, email, and remote assistance.
- Company: Join a dynamic IT support company making a difference in Norfolk and Suffolk.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Be the hero who solves tech problems and helps users thrive with their IT equipment.
- Qualifications: Strong communication skills and a passion for helping others with technology.
- Other info: Perfect for self-motivated individuals looking to grow in the tech industry.
The predicted salary is between 24000 - 36000 £ per year.
An IT support company has a need for an IT Support Technician to help support the technology team. The chosen technician will help support customers across the Norfolk and Suffolk region.
Key Duties:
- Provide technical support; answering support queries via phone, email & self-service.
- Support users via remote assistance, providing a high level of resolution at first contact.
- Maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process).
- Log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected.
- Respond to requests from users and help them resolve hardware or software requirements.
- Support users in the use of IT equipment by providing necessary guidance and advice.
- Escalate more complex calls having captured all relevant information in the ticket.
Candidate Requirements:
- Independent skills.
- Teamwork skills.
- Organisational skills.
- Good written and oral communication skills.
- Self-motivated.
Eligibility:
- Have the right to live and work in the UK.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
IT Support Technician employer: Back2Work Complete Training
Contact Detail:
Back2Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in support roles. They might have insider info on job openings or even refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle tricky customer queries or technical issues. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved tech issues in the past. This will demonstrate your ability to provide that high level of resolution at first contact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’ve got loads of other roles available if this one isn’t quite right for you.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what we’re looking for in an IT Support Technician so you can tailor your application accordingly.
Show Off Your Communication Skills: Since good written and oral communication skills are key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Relevant Experience: When detailing your experience, focus on any previous roles where you provided technical support or customer service. We want to see how you’ve successfully resolved issues and supported users in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this position and any other roles we have available!
How to prepare for a job interview at Back2Work Complete Training
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills listed in the job description. Be ready to discuss common IT issues and how you would resolve them. Practising troubleshooting scenarios can really help you shine during the interview.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past experiences where you provided excellent customer service. Be prepared to explain how you handled difficult situations and maintained a positive attitude.
✨Familiarise Yourself with the Tools
Get to know the Service Desk toolset mentioned in the job description. If you have experience with similar tools, be ready to talk about it. Showing that you understand the importance of logging calls and tracking issues will impress the interviewers.
✨Practice Your Communication Skills
As good written and oral communication skills are essential, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts clearly.
