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For Companies At a Glance
- Tasks: Support customers through web chat, providing guidance on tech products and services.
- Company: Join a dynamic team at a leading technology company.
- Benefits: Earn £12.25 per hour, enjoy team incentives, and become a shareholder.
- Why this job: Make a difference by delivering positive customer experiences in tech.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Enjoy a supportive environment with training and growth opportunities.
The predicted salary is between 12 - 16 £ per hour.
We’re recruiting for Customer Service Advisors earning £12.25 per hour. In this role, you’ll support both new and existing customers by responding to enquiries primarily through web chat. Training is included to prepare you for this role.
Customer Service Advisor Benefits:
- Team incentives
- Employee Owned Trust, which means employees become shareholders, resulting in a tax-free bonus each June (must have worked Jan-Dec, the previous year to qualify)
- 50% discount on contracts and 30% for five nominated friends and family
- Cycle to Work scheme after one year's service
- Frequent team and individual incentives
Customer Service Advisor Role:
The role covers a range of technology products including phones, tablets, laptops, watches and broadband. The focus is on delivering a clear, helpful and positive customer experience across all interactions. Agents provide guidance and information to help customers choose suitable products and services. Most interactions (around 90%) are handled via web chat, with occasional scheduled call-backs when needed.
Customer Service Advisor Pay: £12.25 per hour
Customer Service Advisor employer: Back2Work Complete Training
Contact Detail:
Back2Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get familiar with the products! Since you'll be dealing with tech like phones and laptops, knowing your stuff will help you shine during interviews. We recommend checking out the latest gadgets and their features to impress the hiring team.
✨Tip Number 2
Practice your web chat skills! Since most of your interactions will be through chat, try role-playing with a friend or using online tools to simulate customer queries. This will help you feel more confident and ready to tackle real customer enquiries.
✨Tip Number 3
Show off your people skills! Customer service is all about connecting with customers, so think of examples from your past experiences where you’ve gone above and beyond. We want to see how you can create a positive experience for customers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any tech-savvy skills you have. We want to see how you can bring value to our team, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since most of your interactions will be through web chat, it’s crucial to demonstrate your written communication skills. Use clear, concise language in your application to reflect how you’d interact with customers.
Highlight Your Problem-Solving Abilities: Customer service is all about solving problems! Share examples in your application where you've successfully resolved issues for customers or clients. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Back2Work Complete Training
✨Know Your Stuff
Before the interview, make sure you’re familiar with the technology products mentioned in the job description. Brush up on phones, tablets, laptops, and broadband services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Web Chat Scenarios
Since most customer interactions will be through web chat, it’s a good idea to practice responding to common customer queries. You can even role-play with a friend or family member to get comfortable with the format and ensure you can communicate clearly and effectively.
✨Show Off Your Customer Service Skills
Think of examples from your past experiences where you’ve provided excellent customer service. Be ready to share these during the interview, highlighting how you handled difficult situations and ensured a positive experience for customers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training process, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
