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- Tasks: Manage inbound calls and assist with appointment scheduling in a fast-paced environment.
- Company: Leading training provider in the UK with a focus on customer service excellence.
- Benefits: Salary of £23,809.50 per annum and remote working options available.
- Why this job: Join a dynamic team and make a difference in people's lives through excellent service.
- Qualifications: Excellent communication skills and ability to thrive in a fast-paced setting.
- Other info: Great opportunity for growth and development in customer service.
The predicted salary is between 23809 - 33433 £ per year.
A leading training provider in the United Kingdom is seeking a Customer Service Advisor to manage inbound calls and assist the public with appointment scheduling.
Key responsibilities include:
- Booking, re-scheduling, and cancelling appointments efficiently.
The ideal candidate will demonstrate excellent communication skills and empathy, operating well in a fast-paced environment.
This role offers a salary of £23,809.50 per annum and the possibility for remote working options.
Remote Customer Service Advisor — Fast-Paced Growth Role in Chelmsford employer: Back2Work Complete Training
Contact Detail:
Back2Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service Advisor — Fast-Paced Growth Role in Chelmsford
✨Tip Number 1
Practice your communication skills! Since this role is all about managing calls and helping people, we recommend doing some mock calls with friends or family. This will help you sound confident and empathetic when you’re on the phone.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle different situations, like a frustrated caller or a scheduling conflict. We can’t predict every call, but being prepared will make you feel more at ease.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with potential employers, let them know why you’re excited about working in a fast-paced environment. We love seeing candidates who are genuinely passionate about helping others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for great talent to join our team, so make sure you put your best foot forward!
We think you need these skills to ace Remote Customer Service Advisor — Fast-Paced Growth Role in Chelmsford
Some tips for your application 🫡
Show Your Communication Skills: When writing your application, make sure to highlight your communication skills. We want to see how you can convey information clearly and effectively, just like you would in a customer service role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate their fit for the role.
Be Personable and Empathetic: Since this role involves assisting the public, it’s important to showcase your empathy and ability to connect with people. Use examples from your past experiences to illustrate how you’ve handled customer interactions with care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Back2Work Complete Training
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with appointment scheduling processes and think about how you would handle common scenarios, like rescheduling or cancelling appointments.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, especially in fast-paced environments.
✨Demonstrate Empathy
Empathy is crucial in customer service. Think of instances where you've shown understanding and support to customers. Be ready to share these experiences during your interview to highlight your ability to connect with people.
✨Prepare for Fast-Paced Scenarios
Given the nature of the role, be prepared for situational questions that test your ability to work under pressure. Consider how you would prioritise tasks when dealing with multiple calls or requests at once, and be ready to discuss your strategies.
