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- Tasks: Handle inbound calls, book appointments, and provide excellent customer service.
- Company: Join a supportive team focused on employee wellbeing and development.
- Benefits: 28 days holiday, discounts, wellness classes, and a referral bonus scheme.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and a friendly, professional attitude.
- Other info: Enjoy career growth opportunities and recognition for your hard work.
The predicted salary is between 21000 - 24000 £ per year.
Customer Service Advisor Benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days a year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training:
Training is included to prepare you for this role.
Customer Service Advisor Role:
You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor Pay:
£23,809.50 per annum
Remote working/work at home options are available for this role.
Customer Service Advisor Work From Home in Chelmsford employer: Back2Work Complete Training
Contact Detail:
Back2Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Chelmsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TP and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to refine your communication skills.
✨Tip Number 3
Be ready to showcase your empathy! During the interview, share examples of how you've handled difficult situations in the past. Highlighting your ability to understand and support customers will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly!
We think you need these skills to ace Customer Service Advisor Work From Home in Chelmsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about handling calls and connecting with people, let your written communication shine! Use clear, concise language and a friendly tone to reflect your ability to empathise and engage with callers.
Highlight Relevant Experience: If you've got experience in customer service or similar roles, don’t hold back! Share specific examples of how you've successfully managed customer interactions, as this will show us you're ready for the fast-paced environment we thrive in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way!
How to prepare for a job interview at Back2Work Complete Training
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities like handling inbound calls, booking appointments, and maintaining a professional telephone manner. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and politely. You could even role-play common customer service scenarios with a friend. This will not only boost your confidence but also prepare you for demonstrating your empathy and understanding during the interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've handled challenging situations in the past. Think of specific examples where you resolved issues efficiently and accurately. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career development, or the company culture. This shows that you’re engaged and serious about the role, plus it gives you valuable insights into what working there would be like.
