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- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: 28 days holiday, discounts, wellness classes, and referral bonuses.
- Other info: Training provided with opportunities for career growth.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and a professional phone manner.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £(phone number removed) per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £(phone number removed) per annum
Customer Service Advisor Work From Home in York employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and demonstrate your communication skills during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to empathise and communicate effectively. Share examples of how you've handled difficult situations in the past to showcase your problem-solving abilities.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. This way, we can keep track of your progress and get you one step closer to landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor Work From Home in York
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the Customer Service Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about handling calls and interacting with customers, let your written communication shine! Use clear, concise language and a friendly tone to reflect your telephone manner.
Highlight Relevant Experience: If you've got previous experience in customer service or similar roles, don’t hold back! Share specific examples of how you've successfully managed customer interactions, as this will really catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with handling inbound calls, booking systems, and the importance of empathy in customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You could even role-play common customer scenarios with a friend or family member. This will help you feel more comfortable and prepared to demonstrate your polite and professional telephone manner during the interview.
✨Highlight Your Adaptability
Working in a fast-paced environment means being adaptable is key. Think of examples from your past experiences where you successfully managed multiple tasks or adapted to changes quickly. Sharing these stories will show that you can thrive under pressure, which is crucial for this position.
✨Show Enthusiasm for Employee Benefits
The company offers great benefits like a Lifestyle Benefits programme and career development opportunities. During the interview, express your excitement about these perks and how they align with your personal and professional goals. This shows that you’re not just looking for a job, but a place where you can grow and contribute.