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- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: 28 days holiday, discounts, wellness classes, and referral bonuses.
- Other info: Training provided with opportunities for career growth.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £ per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £ per annum
Customer Service Advisor Work From Home in Wisbech employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Wisbech
✨Tip Number 1
Get your research game on! Before you jump into any interviews, make sure you know the ins and outs of the company. Check out their website, social media, and any recent news. This will help us tailor our answers and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common customer service scenarios and how you’d handle them. This will boost our confidence and help us articulate our thoughts clearly when it’s our turn to shine.
✨Tip Number 3
Dress the part, even if it’s a video call! Looking professional can set the right tone for the interview. Plus, it’ll help us feel more confident and ready to tackle those questions head-on.
✨Tip Number 4
Don’t forget to follow up! After the interview, shoot a quick thank-you email to express our appreciation for the opportunity. It shows good manners and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor Work From Home in Wisbech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you’ve handled calls, managed appointments, and communicated effectively in past roles.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've excelled in similar situations.
Show Off Your Communication Skills: Since this role involves handling calls, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your telephone manner.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with handling inbound calls, booking systems, and the importance of empathy in customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You could do mock interviews with friends or family, focusing on how to convey information politely and professionally. Remember, a friendly tone can make all the difference!
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these during the interview, as it demonstrates your ability to handle the fast-paced environment and meet callers' needs effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career development opportunities, or the team culture. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.