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- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: 28 days holiday, discounts, wellness classes, and referral bonuses.
- Other info: Training provided with opportunities for career growth.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £ per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £ per annum
Customer Service Advisor Work From Home in Willerby employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Willerby
✨Tip Number 1
Get your game face on for those interviews! Research the company and the role, so you can show off your knowledge and enthusiasm. We want to see that you’re genuinely interested in being a Customer Service Advisor with us.
✨Tip Number 2
Practice makes perfect! Do some mock interviews with friends or family to get comfortable answering common questions. This will help you sound confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to showcase your communication skills! During the interview, be sure to demonstrate how you can empathise with callers and handle their needs effectively. We love candidates who can connect with people!
✨Tip Number 4
Apply through our website for the best chance of landing the job! It’s super easy, and you’ll be one step closer to joining our awesome team as a Customer Service Advisor working from home.
We think you need these skills to ace Customer Service Advisor Work From Home in Willerby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you’ve handled calls, managed appointments, and communicated effectively in past roles.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you’ve excelled in similar situations.
Show Off Your Communication Skills: Since this role involves handling calls, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your telephone manner.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with handling inbound calls, booking systems, and the importance of empathy in customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires a polite and professional telephone manner, practice speaking clearly and calmly. You could even role-play common customer scenarios with a friend or family member. This will help you feel more comfortable and prepared to handle any situation during the interview.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during the interview, as they demonstrate your ability to think on your feet and maintain efficiency under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career development, or how the team supports each other. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.