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- Tasks: Support customers via web chat and arrange call-backs when needed.
- Company: Leading outsourcing contact centre in Greater London.
- Benefits: Earn up to £12.25/h with discounts and bonuses.
- Why this job: Join a team dedicated to service excellence and customer satisfaction.
- Qualifications: Strong customer support experience and excellent communication skills.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 12 - 12 £ per hour.
A leading outsourcing contact centre is recruiting Customer Service Advisors in Greater London. This role involves supporting customers, primarily through web chat, while also arranging call-backs when necessary.
Competitive pay of £12.25 per hour is offered, along with several employee benefits including discounts and bonuses.
Ideal candidates should have strong customer support experience and communication skills. Join a team focused on service excellence and customer satisfaction.
Web Chat Sales & Retention Advisor — Up to £12.25/h employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Web Chat Sales & Retention Advisor — Up to £12.25/h
✨Tip Number 1
Make sure you know the ins and outs of web chat support. Brush up on your customer service skills and be ready to showcase how you've helped customers in the past. We want to see that you can handle queries with ease!
✨Tip Number 2
Practice your communication skills! Since this role is all about chatting with customers, try role-playing scenarios with friends or family. This will help you feel more confident when it comes to real conversations.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and what they stand for will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in joining their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for interviews and ace that job!
We think you need these skills to ace Web Chat Sales & Retention Advisor — Up to £12.25/h
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer support. We want to see how you've made customers happy in the past, so share specific examples that showcase your communication skills and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take a moment to tweak your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Keep It Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. A well-structured application makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Back to Work
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with Web Chat Tools
Since this role focuses on web chat, it’s a good idea to familiarise yourself with common web chat platforms. If you’ve used any specific tools before, be prepared to share your experiences and how they helped improve customer interactions.
✨Practice Your Communication Skills
Strong communication is key for this position. Try doing mock interviews with friends or family where you focus on clear and concise responses. This will help you articulate your thoughts better during the actual interview.
✨Show Enthusiasm for the Role
Employers love candidates who are genuinely excited about the job. Research the company and its values, and be ready to express why you want to join their team and how you can contribute to their mission of service excellence.
