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- Tasks: Provide tech support and assist users with enterprise systems while developing your skills.
- Company: Join a dynamic team focused on technology and customer service.
- Benefits: Earn £35,000 per annum with opportunities for growth and learning.
- Why this job: Kickstart your career in tech and make a difference in user support.
- Qualifications: A positive attitude, strong communication skills, and a willingness to learn.
- Other info: Flexible shifts with potential for evening and weekend work.
As a Trainee Service Centre Analyst, you will be part of the Service Centre team, acting as the first point of contact for technology support. You will provide high-quality assistance to internal employees and external users, supporting enterprise grade systems and applications while developing your technical and customer service skills on the job.
The role involves shift work between 7:30am and 6:00pm, Monday to Friday, with some work outside normal business hours, including evenings, weekends, and public holidays.
Key responsibilities include:
- Receiving and handling email, telephone, and walk-up support requests from internal and external customers
- Prioritising, diagnosing, and resolving incidents in line with agreed procedures
- Fulfilling service requests using documented processes
- Performing security administration tasks, including access provisioning
- Completing daily IT checks
- Building and configuring laptops and desktop workstations
- Supporting desk moves and office technology changes
- Writing and updating troubleshooting documentation and “how-to” guides
- Liaising with third-party suppliers where required
- Providing additional support as requested by the Service Centre & Delivery Manager
Desirable technical knowledge:
- Apple iOS devices
- Information security concepts and risks
Key skills and competencies:
- A positive, can-do attitude and willingness to learn
- Strong customer service focus
- Excellent communication skills, both written and verbal
- Good time management and organisational skills
Pay: £35,000 per annum
Trainee Service Centre Analyst employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Centre Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees in the Service Centre team on LinkedIn or other platforms. A friendly chat can give us insights into the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical support. We can help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for technology and helping others shine through. We want to see that positive, can-do attitude that fits perfectly with the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available there to help you stand out.
We think you need these skills to ace Trainee Service Centre Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trainee Service Centre Analyst role. Highlight any customer service experience and technical skills you have, as we love to see how you can contribute to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention your willingness to learn and adapt, as that's super important to us.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and friendly – just like how we like to communicate at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Back to Work
✨Know Your Tech Basics
Brush up on your knowledge of Apple iOS devices and basic IT troubleshooting. Being able to discuss common issues and solutions will show your technical aptitude and readiness for the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and maintained a positive attitude, as this is crucial for a Trainee Service Centre Analyst.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining technical concepts in simple terms.
✨Be Ready for Shift Work Questions
Understand the shift patterns and be prepared to discuss your flexibility regarding working hours. Showing that you're willing to adapt to the needs of the team will demonstrate your commitment to the role.
