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For Companies At a Glance
- Tasks: Assist customers with IT support via phone, email, and digital systems.
- Company: Join a dynamic Managed Service Provider focused on customer satisfaction.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Why this job: Kickstart your IT career while helping others solve tech issues.
- Qualifications: Strong communication skills and a passion for learning about IT.
- Other info: Beginner-friendly role with a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.
Responsibilities
- Respond to customer queries via phone, email, or digital ticketing systems
- Provide basic IT support and guidance for common technical issues
- Log incidents accurately and escalate where necessary
- Support users with account access, passwords, and basic software issues
- Deliver a positive and professional customer experience
Qualifications
- Strong communication and customer service skills
- Interest in starting a career in IT support
- Organised and able to follow processes
- Willingness to learn technical skills
IT Digital Customer Advisor in Sunderland employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Digital Customer Advisor in Sunderland
✨Tip Number 1
Get to know the company! Research our values and culture so you can show us how you fit in. When you apply through our website, mention specific things you love about what we do.
✨Tip Number 2
Practice your communication skills! As an IT Digital Customer Advisor, you'll be chatting with customers all day. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show us your willingness to learn! During interviews, share examples of how you've tackled new challenges or learned new skills. We love candidates who are eager to grow in the IT field.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing us you're genuinely interested in the role. Plus, it keeps you fresh in our minds!
We think you need these skills to ace IT Digital Customer Advisor in Sunderland
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you can deliver a positive experience for our customers, so share examples of how you've helped others in the past!
Keep It Simple and Clear: When writing your application, be straightforward and clear. We appreciate concise communication, so avoid jargon and get straight to the point about your skills and experiences relevant to the role.
Express Your Interest in IT: Let us know why you're excited about starting a career in IT support! Share your passion for technology and your eagerness to learn new skills. This will help us see your potential fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Back to Work
✨Know Your Stuff
Familiarise yourself with common IT issues and basic troubleshooting techniques. Brush up on your knowledge of account access, passwords, and software problems so you can confidently discuss how you'd handle these situations.
✨Show Off Your Communication Skills
Since this role is all about customer service, practice articulating your thoughts clearly and concisely. Think of examples from your past experiences where you successfully helped someone solve a problem or provided excellent service.
✨Demonstrate Your Willingness to Learn
Be ready to express your enthusiasm for starting a career in IT support. Share any relevant courses or self-study you've done, and highlight your eagerness to develop your technical skills further.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what a typical day looks like. This shows you're genuinely interested and helps you assess if it's the right fit for you.
