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- Tasks: Be the go-to person for customers needing IT support and troubleshooting.
- Company: Leading IT support provider in the UK with a focus on customer care.
- Benefits: Entry-level role with opportunities for growth and skill development.
- Why this job: Kickstart your IT career while helping others and enhancing your skills.
- Qualifications: Strong communication skills and a passion for learning in IT.
- Other info: Beginner-friendly environment with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
A leading IT support provider in the United Kingdom is seeking an IT Digital Customer Advisor. In this beginner-friendly role, you will be the first point of contact for customers needing IT support, responsible for handling queries and providing basic troubleshooting assistance.
Ideal candidates should possess strong communication skills and demonstrate a willingness to learn and develop within an IT environment. Join us to kickstart your career in IT support and help deliver exceptional customer service.
Entry-Level IT Support & Digital Care Advisor in Sunderland employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry-Level IT Support & Digital Care Advisor in Sunderland
✨Tip Number 1
Make sure to brush up on your communication skills! As an IT Digital Customer Advisor, you'll be the first point of contact for customers. Practising how to explain technical issues in simple terms can really set you apart.
✨Tip Number 2
Don’t underestimate the power of networking! Connect with professionals in the IT support field through platforms like LinkedIn. You never know who might have a lead on a job or offer some valuable advice.
✨Tip Number 3
Get familiar with common IT issues and troubleshooting techniques. The more you know, the more confident you'll feel during interviews. Plus, it shows your willingness to learn and develop in the IT environment!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your customer service skills and eagerness to help others.
We think you need these skills to ace Entry-Level IT Support & Digital Care Advisor in Sunderland
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the opportunity to help customers and learn in a supportive environment.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight any relevant skills or experiences, even if they're from school projects or personal interests, that show you can communicate well and troubleshoot effectively.
Keep It Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and make sure your key skills and experiences stand out!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Back to Work
✨Know Your Basics
Brush up on fundamental IT concepts and common troubleshooting techniques. Being able to explain basic terms and processes will show your potential employer that you're ready to dive into the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical issues in simple terms. You might even want to role-play with a friend to get comfortable with handling queries.
✨Demonstrate Your Willingness to Learn
Be prepared to discuss how you’ve approached learning new skills in the past. Share examples of when you took the initiative to solve a problem or learn something new, as this will highlight your eagerness to grow in the IT field.
✨Research the Company
Familiarise yourself with the company’s services and values. Understanding their approach to customer service can help you tailor your answers and show that you’re genuinely interested in being part of their team.
