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- Tasks: Help customers troubleshoot and resolve technical issues with their products.
- Company: Join an award-winning contact centre in the North East of England.
- Benefits: Full training provided, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference by helping businesses thrive with your support.
- Qualifications: No specific experience needed; just be helpful and a great communicator.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Working within our client’s award-winning contact centre in the North East area of England. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems. No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.
KEY DUTIES
- You'll speak to their customers every day on an inbound call line, as they contact the company for technical and complex problems that need troubleshooting and resolving.
- It will be up to you to get to know their business, build rapport and help them get back on track with their product.
- You'll be a product expert, able to spot fixes and recommend additional products that could save them time and effort.
- You may speak to customers on occasion via web chat and email - so strong communication skills are key!
CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
Customer Support Expert in Sunderland employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Expert in Sunderland
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can chat confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Whether it's through mock calls or chatting with friends, being calm and clear under pressure is key. We want to see you shine when it comes to building rapport with customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've helped someone out or resolved an issue. This will demonstrate your ability to troubleshoot and support customers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Expert in Sunderland
Some tips for your application 🫡
Show Your Helpful Side: In your application, let us see your naturally helpful personality shine through. Share examples of how you've assisted others in the past, whether it's in a work setting or just helping a friend out. We want to know you can build strong relationships!
Keep It Clear and Concise: When writing your application, make sure to keep your language clear and to the point. We appreciate good communication skills, so avoid jargon and be straightforward about your experiences and skills. This will help us understand your fit for the role.
Highlight Your Calmness Under Pressure: Since you'll be dealing with technical issues, it's important to convey how you stay calm under pressure. Share a story where you faced a challenge and how you managed to resolve it without losing your cool. We love a level-headed approach!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Back to Work
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with the products the company offers. Understanding their features and common issues will help you demonstrate your ability to provide effective support and build rapport with customers.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated in past situations, whether through phone calls, emails, or face-to-face interactions.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you've had to troubleshoot a problem or help someone resolve an issue. Be ready to share these examples during the interview to showcase your calmness under pressure and your natural helpfulness.
✨Emphasise Teamwork and Independence
This role requires both independent skills and teamwork. Prepare to discuss how you've balanced working independently while also collaborating with others. Highlight any experiences where you’ve contributed to a team’s success while managing your own tasks.
