At a Glance
- Tasks: Support customers via phone, email, and live chat with empathy and accuracy.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy 30 days paid leave, flexible hours, and exclusive discounts.
- Other info: Receive comprehensive training and support in a remote work environment.
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12.71 - 12.71 £ per hour.
We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.
Remote Customer Service Advisor benefits:
- 30 days paid annual leave (pro-rata), rising with length of service
- Pension scheme
- Perkbox retail and online discounts
- Employee Assistance Programme (24/7 support line)
- No commute and reduced environmental impact
- Real-time support while working remotely
- Flexible working patterns to support work-life
- Training is included to prepare you for this role
Remote Customer Service Advisor role:
As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours.
Key Responsibilities:
- Respond to customer enquiries across phone, email, chat and multi-channel platforms
- Provide accurate information, resolve queries and deliver high-quality customer service
- Navigate multiple online systems to update customer records and manage cases
- Follow all call handling, data protection and quality assurance guidelines
- Demonstrate a “customer-first” approach, ensuring positive engagement in all interactions
- Escalate issues appropriately and follow required processes for complaints or safeguarding
- Work autonomously in a remote setting, maintaining productivity and service levels
- Attend mandatory training, coaching and performance feedback sessions
- Being professional when supporting client brands and customer communities
Remote Customer Service Advisor pay: £12.71 per hour
Remote Customer Service Advisor in Stoke-on-Trent employer: Back to Work
Join a forward-thinking company that prioritises employee well-being and professional growth, offering Remote Customer Service Advisors a competitive salary of £12.71 per hour along with 30 days paid annual leave, a pension scheme, and access to Perkbox discounts. Our flexible working patterns and comprehensive training ensure you can thrive in a supportive remote environment, making every customer interaction meaningful while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Advisor in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Back to Work. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Back to Work before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Service Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Back to Work:Your cover letter is your chance to shine! Tell us why you want to work at Back to Work specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Back to Work!
How to prepare for a job interview at Back to Work
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
