At a Glance
- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: Earn £24,865, enjoy 28 days holiday, and access exclusive discounts.
- Other info: Opportunities for career growth and training provided.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £24865 per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £24865 per annum
Customer Service Advisor Work From Home in St Helens employer: Back to Work
Join a dynamic team as a Customer Service Advisor working from home, where you can enjoy a competitive salary of £24,865 per annum alongside generous benefits such as 28 days holiday, increasing to 30 after your first year. Our supportive work culture prioritises employee wellbeing with access to mental health resources and a variety of lifestyle benefits, while also offering ample opportunities for career development and recognition for your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Work From Home in St Helens
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Service Advisor, especially your communication and problem-solving abilities.
✨Tip Number 3
Dress the part, even if it’s a video call! Looking professional can boost your confidence and set the right tone for the interview. Plus, it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor Work From Home in St Helens
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you can handle calls and manage appointments, so sprinkle in examples that show off your communication prowess!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. Keep it friendly and professional, just like how we expect you to interact with our customers.
Show Off Your Skills:In your application, don’t forget to mention your ability to work in a fast-paced environment. We love candidates who can juggle tasks efficiently, so share any relevant experiences that demonstrate this skill!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for all the fantastic benefits we offer!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Advisor role thoroughly. Familiarise yourself with the responsibilities like handling inbound calls, booking appointments, and maintaining a professional telephone manner. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated in previous jobs or situations. Think about times when you had to empathise with customers or resolve conflicts. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Adaptability
Working in a fast-paced environment means being adaptable is key. Be ready to discuss how you've handled changes or unexpected challenges in past roles. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career development opportunities, or the team culture. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
